View All Courses
View All Courses

Black Friday Deal is here! Nov 20th - Dec 1st, 2025
Get 20% discount on all programs. Use Code: CXUBLACKFRIDAY2025

Sale!
Now open for Registrations

Applied Customer Journey Mapping

Original price was: $2,395.00.Current price is: $1,197.50.

LIMITED OFFER: 50% off enrollment cost. Transform your organization with our Applied Customer Journey Mapping online course. Develop mastery in journey mapping methodology and gain free access to the JourneyTrack™ platform. This comprehensive course includes six online modules, expert coaching, and virtual meet-ups to help you create impactful customer experiences and become a certified Customer Journey Mapping Specialist (CJMS)™.

SKU: ACJM012326 Categories: , ,

Description

Customer journey mapping is an essential methodology to build your organization’s customer-centricity. Journey maps serve as guides to help you anticipate your customers’ needs, deliver excellent experiences, and promote collaboration across silos.

Customer journey maps yield deep insights into which touchpoints matter the most to your customers. With all of your stakeholders focusing on the customer experience, you can move closer to delivering on your brand promise.

Visualizing the Customer Experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own customers’ challenges.

Course Highlights:

  • Six online courses packed with practical playbooks, seminal articles, and expert videos.
  • Free access to JourneyTrack™, a comprehensive customer journey mapping platform, to help you create, manage, and iterate on your journey maps.
  • Six post-review virtual meet-up classes to ensure continuous learning and feedback.
  • Guidance and coaching from CX experts to support your journey mapping journey.
  • Build and deliver your own map, tailored to your organization’s specific needs.

Become a Customer Journey Mapping Specialist (CJMS)™ and enhance your career with this comprehensive course. By integrating theoretical knowledge with practical tools like JourneyTrack, you’ll be equipped to drive customer-centric innovation within your organization.

Now partnered with JourneyTrack™

JourneyTrack

Download program guide button

Register now for the January start date.

 23-Jan Intro and CX 721 Review session Zoom Review Session 1:30-3:00 PM ET
 30-Jan CX 721 Intro and Building Blocks On-Line, Independent Course Work 
 6-Feb Project and CX 722 Review Session Zoom Review Session 1:30-3:00 PM ET
 13-Feb CX 722 Outside In On-Line, Independent Course Work 
 20-Feb Project and CX 723 Review Session Zoom Review Session 1:30-3:00 PM ET
 27-Feb CX 723 Segments and Cohorts On-Line, Independent Course Work 
 6-Mar Project and CX 724 Review Session Zoom Review Session 1:30-3:00 PM ET
 13-Mar CX 724 Future On-Line, Independent Course Work 
 20-Mar CX 725 Insights to Action On-Line, Independent Course Work 
 27-Mar Project and CX 725 Review session Zoom Review Session 1:30-3:00 PM ET
 3-Apr Project and CX 726 Review session Zoom Review Session 1:30-3:00 PM ET
 24-Jul Last Access  

CXPA™ Recognized Training Provider

Related Products

34 reviews for Applied Customer Journey Mapping

  1. Anonymous Customer –

    The instructors are phenomenal – not only do you learn the content but you also get to practice. The instructors guide you through the process and help you understand how to improve your mapping.

  2. Anonymous Customer –

    Helpful tips in making a journey map.

  3. Anonymous Customer –

    I appreciate the combination of key ideas in building a customer journey map and practical experience of actually building a map. Excellent customer experience. I got the help I needed when I needed it.

  4. Anonymous Customer –

    Easy to understand steps in creating a customer journey map.

  5. Anonymous Customer –

    I feel safe that I am going to learn how to actually build a customer journey map and get certified after that.

  6. Anonymous Customer –

    Gaining all of the tools and strategies I need to make an effective journey map for my organization.

  7. Anonymous Customer –

    Have enjoyed learning to make customer journey maps in this class. Journey Track is an easy to use, comprehensive platform. Anne was a great teacher who shared many lessons learned from her career. Sue kept me on track and encouraged me to continue when I needed help. She knew when I needed help before I even realized it. The customer experience was amazing.

  8. Anonymous Customer –

    Great mapping instruction.

  9. Anonymous Customer –

    I enjoyed the wealth of information available to professionals seeking to improve their CX knowledge around Journey Mapping.

  10. Anonymous Customer –

    Learning in a stress-free way how to build customer journey maps. So far, I have been able to map several problematic issues in my company.

  11. Anonymous Customer –

    Practical course in how to create customer journey maps.

  12. Anonymous Customer –

    In a few quick lessons, I have learned to create useful customer journey maps for my organization. This course has given me a valuable skill.

  13. Anonymous Customer –

    The instructor was extremely knowledgeable, both regarding CX, but also with real-life scenarios. She has a good grasp of ‘reality’ of how CX is still being championed in organizations to understand it’s importance. It is very beneficial to be able to apply the lessons into scenarios. She gave insightful feedback to the participants and suggestions for optimal output of the journey map. I’m excited to complete my work and get Anne’s feedback and recommendations with my map.

  14. Anonymous Customer –

    I learned how to make useful journey maps in just a few weeks. This was well worth my time.

  15. Anonymous Customer (verified owner) –

    Excellent way to learn Customer Journey Mapping. I am developing a valuable skill to help my career and my organization. The instructor is great and the instructional support is available 24/7. Thanks Anne and Sue!

  16. Anonymous Customer (verified owner) –

    Learning so much about journey mapping. I am making my own map with expert help.

  17. Anonymous Customer (verified owner) –

    Comprehensive content and excellent examples. Effective way to learn customer journey mapping.

  18. Anonymous Customer (verified owner) –

    I’m learning how to make customer journey maps in a stress-free environment. The online classes are very helpful.

  19. Anonymous Customer (verified owner) –

    Learning a lot about creating customer journey maps. I feel this is a useful skill for me to have.

  20. Anonymous Customer –

    Well-designed course.

  21. Anonymous Customer –

    After taking the Applied Customer Journey Mapping Course, I feel so accomplished! I can actually create a mature journey map. I appreciated the personalized attention and reminders I received throughout the course.

  22. Anonymous Customer –

    I’m enjoying the Customer Journey Mapping course!

  23. Anonymous Customer –

    Detailed, and gives deeper understanding on customers journey with a brand.

  24. Anonymous Customer –

    Detailed, and gives deeper understanding on customers journey with a brand.

  25. Anonymous Customer –

    I feel like I learned a highly marketable skill in Customer Journey Mapping. The mix of online learning and practical applications was very useful to me.

  26. Anonymous Customer –

    I have enjoyed working with my colleagues in creating a customer journey map for our company.

  27. Anonymous Customer –

    I really enjoyed the class, the micro learning process and the ability for real work application. Our company is definitely aligned to keep things moving as we head into budget and next year goal planning.

  28. Anonymous Customer –

    The Applied Journey Mapping course has prepared me to map a number of journeys in my organization. I learned a valuable skill in this course.

  29. Anonymous Customer –

    Because it is very helpful to have an excellent CX experience. I’m learning a lot about customer journey maps.

  30. Anonymous Customer –

    The well-designed activities helped me learn how to design and build a customer journey map.

  31. Anonymous Customer –

    My colleagues at work are impressed with my customer journey mapping skills! I have learned so much in just a few weeks.

  32. Anonymous Customer –

    I’ve learned a lot so far in making customer journey maps. For the first time I’m feeling confident that I can create a journey map for my organization!

  33. Anonymous Customer –

    I appreciate the opportunity to build a customer journey map for my company while learning how to do it.

  34. Anonymous Customer –

    The Miro journey mapping product is easy to learn and the support of the faculty and other participants is invaluable.

Only logged in customers who have purchased this product may leave a review.

Related products

This site uses cookies: