Train Your Workforce with Smarter Enterprise Learning Solutions

We deliver cutting edge ELS to organizations across the world

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Contact Info@cxuniversity.com

Trusted by

Your organization needs a well-trained and motivated workforce.

Industry Impact

CX University has trained over 40,000 professionals in over 120 countries.

Award Winning

Clear value for your customer Show your customer their need Your Unique Selling Proposition

Custom Designs

Your Enterprise Learning Solution can be co-created in the language of your organization and aligned to your brand.

Hosted by You

Capable of transferring SCORM files to host on your local platform.

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"Thanks to CX University’s support, we co-created from scratch an original e-learning course Customer Centricity that’s tailored to our company’s needs. We will distribute it to more than 10 local operating companies in the United States, Europe, and Asia. We are very confident that e-learning from CX University will help enhance Customer Centricity in Konica Minolta worldwide".

Konica Minolta customer experience

Yuka Danno

Konica Minolta

Case Studies

United bank for africa customer experience

Empowering UBA employees to drive customer centricity.

Our Enterprise Learning Client, United Bank for Africa, launched its CX Excellence Program in 2023 across 20 African countries in English and French.

United Bank of Africa - UBA

Challenge
UBA faced the challenge of aligning 20,000 employees across a diverse, multilingual footprint to create a unified, customer-centric culture. The organization needed a scalable, role-based learning approach—delivered in both English and French—that could embed CX excellence consistently across all regions.

Solution
UBA partnered with CXU to design a tailored School of Customer Experience Excellence, offering role-based programs for employees at every level. To serve its Anglophone and Francophone markets, the program was developed in both English and French, ensuring accessibility and cultural relevance across its global footprint.

Impact

  • 20,000 employees targeted for training in customer-centric skills.
  • Unified CX culture across all regions, bridging language and market differences.
  • Scalable model for continuous development, supporting UBA’s journey toward customer-centric excellence.

Building a Culture Obsessed with Customers and Patients

Boehringer Ingelheim adopts program for 150 plus brand managers in 2022. Boeringher Ingelheim implements a customer-facing CX program for 8 -12 K sales professionals in 2024.

Boehringer Ingelheim

Challenge
Boehringer Ingelheim aspired to embed customer and patient obsession into the very fabric of its organization. To achieve this, it needed a scalable, role-based learning approach that could align leaders, managers, and frontline sales professionals around a shared customer-centric vision.

Solution
CXU designed and delivered a suite of tailored programs to reach multiple critical audiences: 1,200 brand managers, 8 –12k sales professionals in 2024, and a C-Suite seminar to foster strategic alignment and embed customer obsession at the leadership level.

Impact

  • Enterprise-wide alignment on a culture of customer and patient obsession.
  • Sustainable transformation with leaders and employees equipped to translate vision into action.

Empowering CX Champions Across the Enterprise Challenge

Reliant Energy trained over 2500 associates and applies CXU custom programs to onboard all new employees.

Reliant Energy

Challenge
Reliant Energy, an NRG company, sought to embed customer experience expertise across the organization. The goal was to cultivate a core group of CX subject matter experts who could influence company-wide culture, while also equipping thousands of employees with the knowledge and skills to deliver consistent, customer-first experiences.

Solution
CXU partnered with Reliant Energy to deliver a two-tiered approach:

  • A three-day live workshop, sponsored by the President, to prepare 20+ CX champions as subject matter experts.
  • Custom-designed an interactive customer-centricity eLearning module deployed for over 2500 employees and used to onboard all new employees.

Impact

  • 2,500+ employees trained, creating broad alignment around customer-centric behaviors.
  • Sustained impact with CX principles embedded into new employee onboarding, ensuring the culture of customer centricity continues to grow with every hire.
moveXM-Logo-schwarz

Elevating CX Knowledge in the German Market

Developed a custom program in German with moveXM for the German Automotive market.

MoveXM

Challenge
moveXM, a leading Voice of the Customer (VoC) vendor, sought to strengthen CX capabilities for its clients, including major automotive franchises such as VW and BMW. The challenge was to deliver globally recognized CX knowledge and skills that reflected the local business context.

Solution
CXU partnered with moveXM to design a German-language CX training program based on internationally recognized domains of knowledge. The program incorporated case examples from locally recognized brands, ensuring cultural relevance and practical application for participants.

Impact

  • Localized learning experience aligned with global CX standards.
  • Enhanced CX capabilities for VW and BMW franchises in the German market.
  • Stronger positioning for moveXM as a trusted VoC partner providing value-added CX expertise.

Strengthening Client Relationships Through CX Training

Crowe has trained over 1200 employees to improve client relationships.

Crowe

Challenge
Crowe recognized the need to equip its employees with the skills to build trusting and enduring relationships with clients. The firm sought a scalable learning solution that could be embedded into its Leadership Institute to drive long-term cultural impact.

Solution
CXU partnered with Crowe to custom design an interactive eLearning program on  empathy. The program was integrated into the Leadership Institute, providing employees with practical tools to strengthen client engagement and trust.

Impact

  • 1,200+ employees trained through the Leadership Institute.
  • Enhanced ability to build long-term, trust-based client relationships.
Konica Minolta

Embedding Customer-Centricity Across Continents Challenge

Konica Minolta rolls out a custom eLearning program for over 10K employees in Europe and the USA.

Konica Minolta

Challenge
Konica Minolta aspired to create a truly customer-centric culture across its operations in Europe and the USA. To achieve this, the company needed a scalable and engaging learning solution capable of reaching more than 10,000 employees across diverse markets.

Solution
CXU partnered with Konica Minolta to design an interactive eLearning module that delivered practical skills and mindsets for customer-centricity. The program was tailored to resonate with employees across regions while ensuring consistent standards and behaviors.

Impact

  • 10,000+ employees trained across Europe and the USA.
  • Unified customer-first culture embedded across international teams.
  • Scalable digital solution enabling continuous development and long-term cultural alignment.

Developing
Experience makers

Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:

✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.

✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.

✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 40K learners in over 120 countries trained.

✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.

Bespoke Enterprise Learning

Co-Create

Building Brilliance Together

Driving performance through co-created learning ecosystems. Smart learning, and shared vision for measurable impact.

Customized

Tailored for Impact

We design solutions that fit your enterprise DNA. customizing learning that drives results.

Maximize ROI

High Impact, Low Cost

Affordable learning solutions for scalable success. redefining enterprise learning efficiency.

The New Status Quo in Attracting and Retaining Customers

Customers are better than ever at spotting which brands provide better services, and their demands are expanding. They might see your brand in an internet search, but you’re passed over for a competitor that has a better appeal.

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Contact info@cxuniversity.com
# 100

56% of CEOs identified CX
as #1 strategic focus

Source: Gartner, 2024

1 %

of customers are willing to pay
more for great customer experience

Source: The CXi Report, 2021

1 %

80% of businesses now
primarily competing on CX

Source: Gartner, 2025

Testimonials

"Thank you so much!! I am very excited as well and sincerely appreciate what you and CX University have helped us achieve! From the workshop to the e-learning module, we are well on our way to accomplishing our mission of helping every employee see that they play a role in driving customer loyalty.

Susan Dieth

Reliant Energy

Efosa Ajorgbor

"Working with CXU has been an incredibly valuable experience for me. The CXU team is dedicated, knowledgeable, and passionate about their work. Whenever I faced challenges or had questions during the development process, their support was prompt and helpful." Their expertise and guidance have been instrumental in honing my customer service skills as well, as a learned a thing or two from how they interacted with their customers.

Efosa Ajorgbor

Learning Management Leader & Customer Experience,
UBA United Bank for Africa Plc Nigeria

Learning Management Leader & Customer Experience, UBA United Bank for Africa Plc Nigeria

" The course with CXU (in English) has allowed me to have a 360° insight regarding Customer experience discipline (internationally). UBA knows where it is going in terms of CX and CXU courses & training are a real compass in the pursuit of an optimal & excellent customer experience. I highly recommend it."

Nancy Mpiere

UBA United Bank for Africa Plc Congo

"A standout session for me was led by Mohamed Latib, Ph.D. A shared experience that impacted those of us that attended, and we all immediately bonded over the activities and information Mohamed shared with us. A memorable session that will leave a lasting impression for sure"

Abbie Overman

Sr IT End User Experience Specialist, Abbott

+92 Net Promoter Score

What We Solve

Generic training doesn’t stick. ELS gives you role-ready, industry-specific learning that blends short e-modules, on-the-job practice, and manager coaching, so skills go from screen to workflow.

  • Faster onboarding and time-to-productivity
  • Higher compliance completion
  • Better customer experience scores
  • Fewer errors and escalations
  • Clear, trackable ROI from learning
Contact info@cxuniversity.com

Developing Experience Makers

CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.

CXPA™ Recognized Training Provider

Advancing the CX Discipline

CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.

Trusted By

Cisco
Intel
Crowe corporate customer experience
Cisco
Intel
Crowe corporate customer experience
Sallie Mae customer experience
Konica Minolta
FPL
Sallie Mae customer experience

Scalable Solutions for Enterprise Success

Roll out high-impact learning to 50 or 50,000 employee, without the chaos. Our Enterprise Learning Solutions are built as modular, industry-specific pathways.

  • Increasing your employees CX expertise
  • Well structured and interactive eModules
  • Developed for better business performance
  • Trusted and proven to increase ROI
Contact info@cxuniversity.com
CXPA™ Recognized Training Provider