Why Take the CX520 Mastery Series?
In today’s competitive business landscape, exceptional customer experience (CX) isn’t just a luxury—it’s a necessity. CX Professionals help build loyalty, advocacy, returning customers. Companies are investing more than ever in CX professionals who can design, implement, and optimize experiences that drive loyalty and revenue.
The CX520 Mastery Series is your gateway to becoming a certified expert in customer experience. This self-paced, online course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.- Gain industry-recognized certification – Earn the Customer Experience Specialist (CXS) ™ credential to enhance your credibility and set yourself apart.
- Master essential CX skills – Learn to create strategies, measure success, and build a customer-centric culture. .
- Advance your career – Stand out for promotions, new job opportunities, or leadership roles in CX.
- Self-paced learning – Six months of online access to complete the course at your convenience.
What You’ll Learn
The CX520 Mastery Series is structured into five expert-developed modules, covering every critical aspect of customer experience:
- CX521 Strategy in Action – Develop and execute CX strategies that drive measurable business impact.
- CX522 Culture and Accountability – Build a strong, customer-first culture across your organization.
- CX523 Metrics and Analysis – Measure CX success with key data insights and analytics.
- CX524 Improvement and Design– Use design thinking to continuously refine and enhance customer experiences.
- CX525 Voice of the Customer & Intelligence– Leverage customer insights to shape strategic decisions.
Who Should Enroll?
This course is ideal for:
- CX professionals looking to gain a formal credential and advance in their careers.
- Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
- Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
- Consultants & strategists seeking a deeper understanding of customer behavior.
FAQs
Everything you need to know
For any issues regarding logging into your courses, navigating the learning management system, or completing your courses, please contact us at in**@**********ty.com
You should receive the email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder and then contact us at in**@**********ty.com
Clear the cache on your computer in case your computer is trying to remember an old password. Check to make sure you correctly copied the username and password you were given. Remember the credentials are case sensitive. If you are still not able to log in, contact the Chief Learning Office at ad***@**********ty.com. Do not request a password reset on the CXU website.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
After you log in with the credentials you received from us, click on “Home” at the top of the navigation page. On the left side of the page, you will see “Account”. Click on “Change password” to create a new password. Be sure to click the “save” button at the bottom of the screen.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats.
Reviews
Overall study material was relevant and good to understand the topics, videos and playbooks, very much liked the course materials, but one suggestion, please add more videos of interactions on each topics for people who understand quickly via visual learning.
great training
The activities really helped me understand what a brand is and how it should be aligned with the CX strategy.
Substantially increase level development
Overall the material was good to absorb and prepare for the test.
Overall information this competency is great and need more videos or podcast before we attempt the practice test.
Very informative program.
The videos and activities were fun and informative. They made complex concepts easy to understand.
I feel that the materials and tests are preparing me for the CXPA and CXS exams.
Fantastic videos and activities.
Well designed course. It gave me a lot of information and issues to think about.
Very interesting course. I feel that I learned a lot in a very short period of time. The activities were well done.
This was the most informative and enjoyable course I have ever taken online.
Very informative activities. The readings were also interesting and have added to my CX library.
Well organized program. The activities and articles helped me quickly learn many CX concepts
Good study material and things to understand overall Customer Insight & Understanding.
Very informative program.
great training
The activities really helped me understand what a brand is and how it should be aligned with the CX strategy.
Overall the material was good to absorb and prepare for the test.
What Our Students Have Said...
"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia
"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe
"This class series has been fantastic and actionable! Thank you all so much. Thanks so much for all the training – I learned so much."
Rebekah Knapp
AT&T
"My overall experience with CXU was amazing, I learned a lot of new information and useful tools to put into practice right away."
Alejandro Mejicanos, CX Manager
Grupo TRT
"Happy to report that I passed my CCXP exam this afternoon on my first attempt! Thanks again for the great course and insightful feedback. I really felt prepared going into it and the results speak for themselves."
Eric Riley, Senior Analyst, Marketing
Royal Canadian Mint
"Certification seemed like the next logical step toward upping my CX game...The CXU courses are designed to make you dig into CX competencies and consider how to apply them at your company."
Jason T. Morris
CCXP
"I had a lot of fun with the CXU Customer Experience Course...So glad I had the opportunity to take this class and look forward to learning more in the future."
Jery Rosas
CEC Planning Coordinator
"I'm thrilled to have successfully completed my Customer Experience Specialist (CXS)™ certification!... Thank you to the CXU program for this fantastic opportunity."
James DiMambro, CXS
Apple Inc
Testimonials from our Partners at Bupa Arabia
I am sharing an unsolicited, unexpected, and deeply meaningful LinkedIn post. Nothing was requested, nothing prompted. These reflections emerged organically from the learning experience itself.
This is the kind of sentiment that makes our work at CXU profoundly gratifying.
When leaders express how our programs have shaped their thinking, elevated their practice, or inspired new possibilities, it reaffirms why we do what we do.
We are genuinely thrilled to see our work contributing to a transformational leadership culture—one where people are committed to growth, disciplined in their craft, and determined to make a meaningful difference.
We are enablers, catalyst for impact, a partner in capability building, and a community that fuels excellence.
And when our colleagues take the time to share their appreciation publicly, it speaks volumes about the value and purpose behind our work.
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
✅️ Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
✅️ Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
✅️ Global Reach: Building a vibrant community of CX professionals worldwide - 50K+ learners in over 120+ countries trained.
✅️ Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, rethink CX, and LaunchNotes.
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Earn your Certification as a
Customer Experience Specialist (CXS)™
Level up your CX career today.
- Earned for successful completion of the CX Specialist Program online courses independently.
- Showcases that you passed the online Certification Exam.
- Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
- (CXS)™ available in Spanish, French, Arabic, German
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
Trusted By
Why Earn the CXS ™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Your Success in CX
is Our Passion
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
- Build deep CX expertise
- Master real-world application
- Accelerate your career
- Drive business success
