The New Status Quo in Attracting and Retaining Customers
Customers are better than ever at spotting which brands provide better services, and their demands are expanding. They might see your brand in an internet search, but you’re passed over for a competitor that has a better appeal.
Businesses that adopt a customer experience approach have a significant competitive advantage in today’s world.
One size does not fit all when it comes to training employees in CX. Each organization has its unique set of challenges, customer base, and industry dynamics.
To consistently deliver exceptional CX, organizations need a well-trained and motivated workforce.
Global Impact
CX University has trained over 18,500 professionals in over 100 countries.
Award Winning
We are recognized among the top ten best CX certification programs in the USA.
Custom Designs
Your Enterprise Learning Solution can be co-created in the language of your organization and aligned to your brand.
Hosted by You
Capable of transferring SCORM files to host on your local platform.
Our Enterprise Learning Client, United Bank for Africa, launched its CX Excellence Program in 2023 across 20 African countries in English and French.
Crowe has trained over 600 to improve client relationships.
Reliant Energy trained over 2500 associates and applies CXU custom programs to onboard all new employees.
- Boehringer Engleheim adopts program for 150 plus brand managers in 2022.
- Boeringher Engleheim implements a customer-facing CX program for 4-6 K sales professionals in 2023.
Developed a custom program in German with moveXM for the German Automotive market.
Konica Minolta rolls out a custom eLearning program for over 10K employees in Europe and the USA.
We practice what we preach!
We are also relentlessly restless! We are driven by a feeling that things are just not good enough.
We listen to our customers. We make changes because of their feedback. Some of these changes are significant – we have created new programs, added science-based interactive learning tools, provide easy and effortless access to learning, develop and deliver action learning workshops, and never cease to ask, “What can we do to improve?”
The results make us proud – our Net Promoter score (NPS)® is +90!
Thanks to CX University’s support, we co-created from scratch an original e-learning course Customer Centricity that’s tailored to our company’s needs. We will distribute it to more than 10 local operating companies in the United States, Europe, and Asia. We are very confident that e-learning from CX University will help enhance Customer Centricity in Konica Minolta worldwide.
Working with CXU has been an incredibly valuable experience for me. The CXU team is dedicated, knowledgeable, and passionate about their work. Whenever I faced challenges or had questions during the development process, their support was prompt and helpful. Their expertise and guidance have been instrumental in honing my customer service skills as well, as a learned a thing or two from how they interacted with their customers.
The courses offered by CXU are comprehensive, insightful, and tailored specifically to the field of customer experience. Through their training, I have gained a deeper understanding of customer needs, expectations, and effective communication strategies. The modules are well-structured, covering various aspects of CX, including empathy, active listening, conflict resolution, and more.
The modules were easy to understand and had a direct impact on my career because it was easily applicable. I am grateful for the generous support provided by the CX team. I highly recommend CXU to anyone seeking to improve their customer experience skills or enhance their organization's customer service capabilities.
Susan Dieth, Reliant Energy on the “Customer First” e-Learning Module for Reliant
Thank you so much!! I am very excited as well and sincerely appreciate what you and CX University have helped us achieve! From the workshop to the e-learning module, we are well on our way to accomplishing our mission of helping every employee see that they play a role in driving customer loyalty. Here are a few of the comments I’m receiving from employees about the e-learning course:
“I thought that the e-learning module was set up in an easy to read/follow format.”
“It was very informative.”
“Very informative and actually something I was interested in learning :)”
“It was an informative and pensive module and engaged one in critical thinking.”
“Very informative and touched multiple critical aspects of the business.”
Thank you so much!! I am very excited as well and sincerely appreciate what you and CX University have helped us achieve! From the workshop to the e-learning module, we are well on our way to accomplishing our mission of helping every employee see that they play a role in driving customer loyalty. Here are a few of the comments I’m receiving from employees about the e-learning course:
“I thought that the e-learning module was set up in an easy to read/follow format.”
“It was very informative.”
“Very informative and actually something I was interested in learning :)”
“It was an informative and pensive module and engaged one in critical thinking.”
“Very informative and touched multiple critical aspects of the business.”
Contact us for Corporate Inquiries
Leading the way in Experience training!
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
Advancing the CX Discipline
CX University is partnered with Moravian University to grant learners up to six MBA credits.
Need help? Call our award-winning support team 24/7 at (484) 254-4052
CX University is leading the way in Customer Experience training.
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