Asia Pacific Customer Experience training

Specialized Customer and Patient Experience Training

Building Experience Makers Everywhere. Partnered with HBC Asia Pacific.

A New Partnership in Customer Experience
and Patient Experience

CX University and HBC Asia Pacific jointly announce their partnership and the launch of CXUAsia.

A joint venture aimed at delivering world-class customer and patient experience (CX and PX) training and certification across the Asia-Pacific region.
Leveraging the combined expertise of its founding partners to offer comprehensive CX and PX education programs tailored for all organizational levels, from frontline employees to C-suite executives.
With the mission is to cultivate CX and PX leadership and mastery, enabling businesses to thrive in an increasingly customer-centric marketplace.
The partnership will make CX University's comprehensive online training programs accessible to a wider audience in the Asia-Pacific market.
HBC's deep understanding of Asian markets create an extensive regional reach.

Customer Experience Specialist (CXS)™ Program

CXUAsia presents this online training program to prepare all employees of an organization to delivery exceptional customer experiences, fueled by the latest research and grounded in proven expertise and best practices.

This program of Customer Experience (CX) courses divides the six pillars of CX into five modules, each of which has several lessons. Each lesson contains a combination of narrative text, articles, supporting videos, and gamified interactive lessons.

CX courses are completely online and self-paced.
Get six months of access to the course content.
Learn interactively with easy to understand text narratives, videos, articles, reflective and practical playbooks, Interactive application playbooks for fun and gamified learning.
Practice tests embedded in lessons to check your knowledge and understanding.
Prepare to earn the Customer Experience Specialist (CXS)™ certificate

Patient Experience Specialist (PXS)™ Program by CXUAsia

CXUAsia presents this online training program to prepare all healthcare employees of an organization to deliver exceptional patient experiences, fueled by the latest research and grounded in proven expertise and best practices.

This program of Patient Experience (PX) courses is divided into five modules, each of which has several lessons. Each lesson contains a combination of narrative text, articles, supporting videos, and gamified interactive lessons

PX courses are completely online and self-paced.
Get six months of access to the course content.
Learn interactively with easy to understand text narratives, videos, articles, reflective and practical playbooks, Interactive application playbooks for fun and gamified learning.
Practice tests embedded in lessons to check your knowledge and understanding.
Prepare to earn the Patient Experience Specialist (PXS)™ certificate.

Raving Reviews from Past Learners

After reading and mastering the CXU course, it truly helps to demonstrate that excellent CX requires a customer-centric approach. CXU course assists in introducing the fundamentals of why CX is essential for every company, as well as how to enhance CX through customer feedback and surveys. We can learn more about CX trends so we can start providing an amazing experience for our customers. Each module has a goal, and the examples of videos, tasks, and case studies, from various business models were excellent. Thank you, CX University. I'm grateful for this course.

CXU is a program that I strongly recommend to all those who want to become CCXP certified. (I give it a 10 as an answer to the ultimate question). I have been involved in CX consulting work in Japan for 10 years, and I took CXU to obtain CCXP certification. CXU is a fun place to learn about CX. Especially for those who have been involved in CX work, it is a great place to organize your knowledge. I enjoyed all of them. I can learn about the objectives, effects and challenges while organizing my own work experience. Through the material, through the sessions, I can learn about solutions that will help me in my work.

I felt totally comfortable working with the experts at CXU, especially with the content related to customer experience strategies.

Learn more about the Enterprise Learning Solution by watching this orientation video with guest speaker, Mohamed Latib, Founder and CEO of CX University.

Organizations We've Trained

The story of CXUAsia

Paving the way for CX professional development in the Asia Pacific Region

Founded in 2003 by Dr. Sidney Yuen, HBC is a professional services firm that delivers advisory and customer-focused solutions to its clients. By leveraging deep industry expertise, innovative approaches, and a commitment to excellence, HBC aims to empower organizations to achieve their strategic imperatives.
CX University is a global leader in online Customer Experience education, and was given the 2022 Impact Award for its global influence on CX practices. Since 2015, CX University has been dedicated to developing experience makers and growing the discipline of Customer Experience worldwide. CXU has earned a +90 Net Promoter Score in 2023 and shares their technique to improve CX, as well as NPS, with a growing international community. CXU received the 2022 Impact Award from CXPA for its global influence on the practice of CX.