training

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Why Customer Experience Training is Important

By | 2017-07-16T01:08:59+00:00 June 27th, 2017|Categories: CX Strategy, Employee Engagement|Tags: , , , , |

And the scarcity of learning opportunities Customer Experience (CX) as a discipline is relatively new. Believed to have emerged early in the new millennia (based on a literature review and terminology search) Customer Experience is the latest wave of thought on how organizations interact with their customers or clientele base. When taking into account the rapid [...]

The Portillo’s ‘Golden Ticket’: Where customers and associates both win

By | 2017-06-28T02:24:49+00:00 March 20th, 2017|Categories: Employee Engagement, Experience Design|Tags: , , , , |

Growing up on the South Side of Chicago, I had my choice of numerous hot dog joints and Italian Beef stands to choose from. However, nothing brought me greater joy than when my father would pile us into the car and take us to the Portillo’s in Villa Park, Illinois. Having relocated to Milwaukee, Wisconsin and [...]