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Employer Association of America Welcomes Mohamed Latib

By | 2017-03-27T03:34:34+00:00 March 28th, 2017|Tags: , , |

Mohamed Latib, founder and CEO of CXU, is off to Tucson, Arizona on March 28, 2017 for a private meeting among CEOs who are members of the Employer Association of America. Who: Closed event, EAA members only Where: Tucson, AZ When: March 28, 2017 Title of the talk: "Innovations in Survey Solutions"

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Do You Know When a Customer is Ready to Leave?

By | 2017-06-02T09:29:20+00:00 September 26th, 2016|Categories: CX Strategy, Metrics and ROI|Tags: , , , , |

It’s painful when a customer walks out the door. The good news is that you can create an early-detection system to alert you when a departure is impending. You need such a system because most customers are not going to tell you they aren’t happy—they will just leave. This is just three of the ways to [...]