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How Frustration through Design became Market Leadership

By | 2017-06-02T09:29:24+00:00 September 13th, 2016|Categories: Customer Centricity, Experience Design|Tags: , , , , , |

In this special article, I interview Jeffery Sears, CEO of PIRCH, to get his insight on customer experience. I went to visit the new Atlanta PIRCH store in Buckhead, near Lenox Square just a few weeks ago and I was blown away by the experience. With 20 years of customer experience under my belt, it takes [...]