red ocean

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Has your CX Strategy tapped the Blue Ocean?

By | 2017-06-02T09:29:25+00:00 March 8th, 2016|Categories: CX Strategy, Experience Design|Tags: , , |

Customers are central to the success of a company. Period. And what we’ve discovered over the last couple decades is that the more we focus on customers, with a distinct purpose of improving their experiences, the more it leads to positive performance outcomes- revenues, profitability, shareholder value, among the hard ones, and loyalty, word of mouth [...]