Quicken Loans

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Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?

By | 2019-03-03T08:14:41+00:00 July 31st, 2018|Categories: Employee Engagement|Tags: , , , , |

There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. Some of this work focuses specifically on customer-facing employees proving, as reported in Journal of Applied Psychology, that this relationship is indeed reciprocal. Increasing employee satisfaction leads to happier customers, and creating happier customers increases job [...]