Receive a profile of your CX knowledge by taking the CXQ™, aligned with CXPA's rubric.
Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization—not the patient. But a new paradigm, based on a more consumerist approach is sweeping healthcare as it has swept other industries. Consumers who are no longer satisfied with the inefficiencies and paternalistic nature of health care are driving this paradigm…
Who’s in charge of the Patient’s Happiness? Much has been written on the role of patient’s happiness as it equates to a positive patient experience. This seems to make sense – happy patients are having a good experience. However, there exists confusion over whose role it is to keep patients happy and if happiness is…
Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization, not the patient. But a new paradigm, based on a more consumerist approach is sweeping healthcare as it has swept other industries. Where is your organization? Patients are Powerful A consumer that is no longer satisfied with the inefficiencies and…
