Happiness and The Patient Experience

By |2018-11-18T04:26:46-04:00May 8th, 2017|Categories: Patient Experience|Tags: , , , , |

Who’s in charge of the Patient’s Happiness? Much has been written on the role of patient’s happiness as it equates to a positive patient experience. This seems to make sense - happy patients are having a good experience. However, there exists confusion over whose role it is to keep patients happy and if happiness is really [...]