Look for CX University throughout the 2017 CXPA Insight Exchange When: May 16-17, 2017 Where: Phoenix, Arizona CXU's founder and CEO, Mohamed Latib, is the co-chair for the Vendor Solutions and Technology Committee. Register open to CXPA Members only. Visit the CXPA page to learn more.
PHILADELPHIA, PA - April 5, 2017 - CX University recently offered a free live webinar facilitated by Mohamed Latib, PhD, entitled, “Creating Sacred Cows and Extinguishing Moose.” This webinar provided useful information and strategies for professionals who need to win their leadership over in transitioning their organization to be more customer centric and Customer Experience focused. [...]
You are invited to attend a free, live webinar hosted by CX University's founder and CEO, Mohamed Latib. What: Learn the 11 'Sacred Cows' of Customer Experience and how to extinguish the bad-habit 'Moose' of the discipline. When: Wednesday, April 5, 2017 at 12pm Eastern Standard Time Where: Webinar via Go To Meeting (access link will [...]
“Sacred Cows” in CX for Leadership Support and Employee Participation. One of the most enduring challenges that CX practitioners encounter is lack of support from leadership. And if they succeed in getting leadership support they encounter the ‘knowing-doing’ or ‘what-how’ gap. This gap occurs when knowledge of what needs to be done fails to result in actions or behaviors consistent with that knowledge. In this session, we will identify all the ‘Sacred Cows’ to help make a case for leadership buy-in, explore a redefined CX competency model, set the stage to architect change, and galvanize employees throughout the organization to reduce the ‘what-how’ gap.
Mohamed Latib, founder and CEO of CXU, is off to Tucson, Arizona on March 28, 2017 for a private meeting among CEOs who are members of the Employer Association of America. Who: Closed event, EAA members only Where: Tucson, AZ When: March 28, 2017 Title of the talk: "Innovations in Survey Solutions"