Putting the Patient First: Changing Demands in Healthcare

By | 2018-09-19T15:35:28+00:00 September 20th, 2018|Categories: Patient Experience|Tags: , , |

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization—not the patient. But a new paradigm, based on a more consumerist approach is sweeping healthcare as it has swept other industries. Consumers who are no longer satisfied with the inefficiencies and paternalistic nature of health care are driving this paradigm shift. [...]