leadership

|Tag:leadership

What Can Customer Experience Take from Holacracy and other Self-Organizing Business Models?

By | 2018-11-18T04:22:15+00:00 April 26th, 2018|Categories: Employee Engagement|Tags: , , , , |

Self-organizing models of governance, like holacracy, are comprehensive approaches to structuring and running businesses. They replace the top-down hegemonic system most enterprises still use, replacing the traditional schema with a new way of distributing real authority that instills adaptiveness and employee engagement in the fabric of an organization. Leaders have always delegated, but what makes holacracy [...]

Mastering Customer Centricity: Watch the Webinar

By | 2017-06-28T03:47:32+00:00 November 2nd, 2016|Categories: Customer Centricity, Webinar|Tags: , , , |

Mastering Customer Centricity discusses the necessary steps you can take to truly delight and retain your customers. Watch as Mohamed Latib, CXU Founder and CEO, and SPLICE Software’s Janelle Boris discuss approaches to transform your organization to a customer centric enterprise. Read the webinar overview: What were the top three take-away’s? Defining customer centricity [...]