journeys

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Break Silos with This Secret Customer Experience Weapon: Cascading Collaboration

By | 2018-11-18T04:21:16+00:00 March 29th, 2018|Categories: Organizational Adoption of CX|Tags: , , , , , |

People live in their own functional domains. They have their responsibilities, their metrics, and they can become defenders of their domains. Though from the best intentions, internal competition ultimately creates the reactionary boundaries that we have come to call silos, which harm an organization in ways that are becoming increasingly fatal. I won’t spend an inordinate [...]