Back to Basics – On Empathy

By |2017-06-02T09:29:24-04:00September 1st, 2016|Categories: Customer Centricity, Experience Design|Tags: , , , |

If you’re an experience designer (or want to become one), one of the most important tools you can develop for your work is empathy for others. Empathy creates more value for customers than knowing statistical analysis programs and is often more helpful in design than having NetPromoter® scores. Caring about others simply makes you a better [...]