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Learning Patient Experience in the Dark Ages

By | 2017-06-02T09:29:25+00:00 March 1st, 2016|Categories: Patient Experience|Tags: , , , , |

What is old is new again… or is it? In 1995 a benchmark study related to timely administration of antibiotics in pneumonia patients ignited the energy around fixing the problem of delay by making the processes patient-centric. We didn’t have the understanding of patient and customer experience or the software programs to help identify and solve [...]