Healthcare is On Notice by Patients

By | 2017-06-02T09:29:18+00:00 March 21st, 2017|Categories: Customer Centricity, Patient Experience|Tags: , , , |

Healthcare organizations have traditionally delivered care focused on the needs and convenience of the organization, not the patient. But a new paradigm, based on a more consumerist approach is sweeping healthcare as it has swept other industries.  Where is  your organization? Patients are Powerful A consumer that is no longer satisfied with the inefficiencies and paternalistic [...]

A Nurse’s Role in Patient Experience

By | 2018-11-18T04:28:08+00:00 March 8th, 2017|Categories: Patient Experience|Tags: , , , , |

In this experience economy, many have touted the enormous value of capturing the hearts of customers. Here, at CX University, we fulfill the need for Customer Experience training and development, but In every industry, there should be effort underway to improve industry-to-consumer contact. The healthcare industry has an opportunity to create advocates of their customer-patients. And, [...]