growth

|Tag:growth

A Prerequisite for Customer Centricity and Transformative Growth

By | 2018-02-13T01:15:29+00:00 February 13th, 2018|Categories: Customer Centricity|Tags: , , , , |

As soon as an organization wants to embrace a change initiative like customer experience, it runs smack-dab into tradition, and the problem of actually executing the very changes it wants to execute. This is one of the largest reasons why change initiatives fail 70% of the time (Mckinsey, Changing Change Management). So even before we talk [...]