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Five AI-Driven Customer Experience Solutions: A survey of the market

By | 2019-01-12T08:32:33+00:00 January 14th, 2019|Categories: CX Strategy|Tags: , , , |

A lot of customer experience pundits are talking about AI. They say it is ushering in a new age, a Customer Experience 3.0. OK. As a notorious heckler, I thought I would have my team research the market, as it stands, in the closing weeks of 2018. My question was: Who cares about promises; I am [...]