failure

|Tag:failure

What You Need to Succeed as a VOC Leader

By | 2017-06-02T09:29:20+00:00 September 14th, 2016|Categories: VOC and Customer Insights|Tags: , , , , |

Author's Note: This is the sixth of a series of six posts about Why You Shouldn't Be Surprises Your VOC Program is Failing.   Failure is only permanent when you decide it is. That statement holds true in any scenario and the truth of it burns deeply when you realize that failure, like success, is ultimately your choice. If your [...]

Why you shouldn’t be surprised your VOC program is failing

By | 2017-06-02T09:29:24+00:00 August 29th, 2016|Categories: VOC and Customer Insights|Tags: , , , |

Author's Note: This is the first in a series of six posts on to help VOC professionals build a successful VOC Program.   The reported statistics are staggering. More that two out of three Voice of the Customer (VOC) programs fail to deliver actionable insights. While these reports are staggering, they’re not completely unexpected. How many of [...]