Experience Design & Improvement

|Tag:Experience Design & Improvement

The Value of Design is on the Rise

By | 2017-06-02T09:29:18+00:00 May 16th, 2017|Categories: Experience Design|Tags: , , , , |

In the last decade, many brands have used customer experience perspectives and processes to complete corporate turnarounds and experience make-overs. Some have seen their fortunes rise. Some have even stayed at elevated levels. They all use the six customer experience pillars. The six essential disciplines of the Customer Experience Professionals Association: customer-centric culture, CX strategy, experience [...]