case studies

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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

By | 2018-09-17T17:04:42+00:00 September 18th, 2018|Categories: Employee Engagement|Tags: , |

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives? Which should I apply in my business?” [...]

Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance

By | 2018-07-09T06:17:17+00:00 July 9th, 2018|Categories: Employee Engagement|Tags: , , , |

Employees want to feel a sense of commitment to their work. And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two [...]