Is Customer Experience no more than a Checklist Exercise Based on Assumptions

By |2017-06-28T03:40:12-04:00November 7th, 2016|Categories: Customer Centricity, Experience Design|Tags: , , |

Let me begin my latest rant, oh sorry, I mean blog, with a bold and underlined assertion. For Some, Customer Experience IS no more than a checklist exercise based on assumptions! Now, I know what you’re probably thinking and saying to yourself, “This certainly isn’t the case within my organization.” To that, I would seriously challenge [...]