Patient Centric Culture 2

4
5
6
7
8
9
10
11
12
13
14
27
33
46
52
58
59
60
61
62
63
64
65
66
67
71
84
89
90
91
92
93
94
95
97
98
99
100
101
102
103
104
105
106
109
122
128
141
146
147
148
149
150
151
152
160
164
166
176
177
178
179
180
181
182
183
184
198
202
220
221
222
223
224
225
226
240
259
278

Across

  • 4-14 :The creation of a PX ___ is an important strategy used to improve the patient experience.
  • 58-67 :___ are an organization’s closest contact point with patients.
  • 89-95 :Patients are demanding convenience, but convenience should not compromise ___.
  • 97-106 :A patient-centered culture is founded on the principles of high quality, service, and ___.
  • 146-152 :Surveys of healthcare executives have determined that increased patient loyalty is associated with ___ gains.
  • 176-184 :The most effective time-period for obtaining patient feedback is ___ care.
  • 220-226 :Across the healthcare industry, patients must be seen in a role of a ___.

Down

  • 8-198 :In the past, caregivers have been culturally programmed to respond ___ to complaints.
  • 14-166 :A more patient-centered care philosophy requires investments of time, energy, and ___.
  • 164-278 :___ employees will benefit patients and reduce workforce costs associated with turnover.