Patient Centric Culture 1

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Across

  • 65-70 :Realizing Patient-Centered Care: Putting Patients in the ___, Not in the Middle.
  • 73-77 :___ is identified in the workplace as the highest predictor of overall employee satisfaction.
  • 93-97 :Personal health information of a patient is ___ by the patient.
  • 127-136 :Senior ___ are considered critical change agents for patient centricity.
  • 127-136 :A role of a patient experience team is to use executive authority to define the intended ___ an organization ought to deliver.

Down

  • 12-68 :Growth, recognition and ___ are drivers of employee engagement.
  • 47-159 :"Patient First" is a guiding principal of The Cleveland Clinic and these principles address physical comfort as well as emotional and ___ needs.
  • 63-161 :Being patient-centric is about ___ and mindset.
  • 65-135 :With the changing dynamics in healthcare, patients are voicing new demands in the areas of immediacy, personalization, and ___.
  • 73-157 :Healthcare organizations must reorganize themselves from non-flexible and non-responsive models of care delivery to ___ - focused organizations.