The Patient Experience Advisory Board

Meet the leaders in Patient Experience who have joined with CX University to steer the PX Competency Training program to greatness. Each Advisory Board member brings to the table their unique expertise and wealth of experience in the healthcare industry.

Our blend of PX experts sharing their wealth of expertise.

PX Advisory Board Members

Janet Biedron

Janet Biedron

VP of Patient Experience Practice, CX University

Janet Biedron is the VP of Patient Experience Practice for CX university and has developed four online courses that centers on creating a patient centric culture along with the strategies of how to obtain excellence in patient centered care. She is the former CEO of Life Care Hospitals of Chester County, West Chester, PA, Kindred Hospitals of New Jersey- Rahway, Kindred Hospital of Sacramento and CEO of Vibra Hospital of Sacramento. She has held Senior Executive positions for almost 20 years. Janet is a Registered Nurse and a seasoned successful senior healthcare executive with over 40 years of experience in the industry.

She has worked in both the nonprofit and for-profit arenas with various roles that include Critical Care, Emergency Department, Patient Access and facilitator for Service Excellence in 7 Long Term Acute Care Hospitals (LTACH). Her pioneering work in redesigning hospital front end processes resulted in greater entry efficiencies that created positive family and patient experiences and set standard for Express Admission.

She is currently on several advisory boards and has served as a consultant to specialty hospitals (LTACH). She is a published author and holds a BSN from the College of New Jersey and an MSN and MBA from DeSales University.

Patient Experience Training

Garrett Arneson

Market CEO of LifeCare Hospitals

Garrett Arneson is a successful Senior Healthcare Operations Executive with 20 years of experience as a CEO. He is currently the CEO of an award winning, specialty hospital in eastern Pennsylvania.

Garrett’s leadership focus in his career has been primarily in small, specialty hospitals which allow him to utilize his Nursing background while maintaining expertise in a variety of leadership areas. He has held hospital CEO positions in Colorado and Pennsylvania in both LTACH and Bariatric Surgical Acute Care Hospitals. He has an extensive background in general hospital management, governing board leadership, medical staff recruitment and development, quality and compliance, financial success, customer satisfaction, and patient engagement.

Garrett actively engages in lifelong learning and recently completed a Graduate Certificate in Healthcare Compliance from the George Washington University, Washington, DC. He also possesses a Master’s Degree in Health Systems from the University of Denver and a Bachelor’s Degree in Nursing from South Dakota State University. He is a Fellow in the American College of HealthCare Executives.

Connie Cowley PX Advisory Board Member

Connie Cowley

Improvement Advisory, NICHQ

Connie Cowley, DNP, RN, CPHQ, NE-BC, is an Improvement Advisor at NICHQ with a clinical background in pediatric ortho/neuro rehabilitation, and has extensive experience in quality improvement (QI), clinical operations, education, and program implementation.

Connie received her Doctor of Nursing Practice (DNP) from the Massachusetts General Hospital (MGH) Institute for Health Professions. She has a particular interest in the evaluation of training in QI for frontline staff. She is a Certified Professional in Healthcare Quality (CPHQ), and a Board Certified Nurse Executive (NE-BC).

Dr. Cowley is currently a 2nd Year Fellow in the Veteran’s Administration Quality Scholars Advanced Fellowship Program (VAQS). She is an Adjunct Instructor at the MGH Institute for Health Professions where she serves as the Institute for Healthcare Improvement (IHI) Open School Faculty Advisor. She teaches QI at both the undergraduate and graduate levels. Dr. Cowley supports NICHQ projects through expert consultation, coaching, and education in quality improvement tools and methods, measurement, implementation, and change. As a healthcare leader she has worked to improve care delivery in a wide variety of acute and post-acute settings for over 24 years.

Patient Experience Training

Kathleen Peterson

Director of Nursing at BrightStar Care

Kathleen Peterson, RN,BSN,MSN-Ed, has been a nurse for 34 years, entering the profession in Arkansas. She holds both a Bachelor’s Degree in Nursing and Master’s Degree in Nursing Education from Seton Hall University.

Kathleen believes her nursing education has served as a platform for continued lifelong learning. She has extensive clinical experience across the life continuum in skilled, acute, and long term acute care. She has held staff, supervisory, administrative, and educational positions. Kathleen has been active in spearheading quality improvement initiatives and has been successful in leading compliance efforts.

Having spent over thirty years as a practicing nurse, she remains passionate about all aspects of her chosen profession, but particularly about upholding an individual’s rights and treating each person with dignity and respect by placing their needs, preferences, and wishes at the center of care.  Kathleen is an advocate for patient engagement and providing exemplary patient experience.

Michelle Miles Patient Experience Advisory Board

Michelle Miles

CCO/CNO, Dignity Health

A former Navy Nurse and experienced, certified professional in quality (CPHQ), Michelle has excelled in leadership positions for facilities varying in size from small Long Term Acute Care facilities, medium sized for-profit acute care hospitals, large academic medical centers and military health care facilities of all sizes and functions. Having earned a Bachelor’s of Science in Nursing with Master’s degrees in Health Care Administration and Health Studies, she is currently working towards a Doctorate in Health Administration.

Michelle has strong leadership, analytical, project management and presentation skills. Michelle’s strong quality background encompasses focus on patient experience, ongoing readiness with regulatory and survey preparedness and response, and facilitation of performance improvement teams using Lean/Six Sigma principles.

Randy Dick Patient Experience

Randy Dick

Director of Quality Management, LifeCare Hospitals of Chester County

Randy Dick is a Director of Quality Management in the Long Term Acute Care Hospital industry and the former Administrator and CEO of HealthSouth Regional Specialty Hospital and a former Nursing Home Administrator for HealthSouth and for Diakon Lutheran Services. He is a Registered Respiratory Therapist and formerly a licensed Nursing Home Administrator. Randy brings 40 plus years of healthcare experience in several areas of the healthcare continuum.

His work experience includes Critical Care, Neonatal and Pediatric Intensive Care, Pulmonary Function Lab, arterial blood gas lab, home care, physician’s office work, skilled nursing administration, assisted living and senior retirement community administration, acute rehabilitation administration, Long Term Acute Care administration, and adjunct faculty for two schools of higher education. He has achieved success in program design and facility licensing as well as in team development to meet licensure and accreditation requirements.