NEW! CXU’s NPS score is +84

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CX University net promoter score nps

Driving improvement is a relentless commitment.

Become a CXSTM  or CCXP! Our programs prepare you for both.

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CX University offers training in Customer Experience and proudly serves corporations and customers in over 80 countries.

We practice what we preach, and we are also relentlessly restless! We are driven by a feeling that things are just not good enough.

We listen to our customers. We make changes because of their feedback. Some of these changes are significant – we have created new programs, added science-based interactive learning tools, provided easy and effortless access to learning, developed and delivered online study groups, and never cease to ask, “What can we do to improve?”

The results make us proud – our Net Promoter score (NPS)® is +84!

Then we ask them an open-ended question, “Why?”

  • “The content is great. Reading through the Strategy module gives me the courage to do my work (CX consulting).”
  • “I find the content is good & resonates quite well. I really related to the challenge of how to get C-suite onboard to CX initiatives.”
  • “The article about the top 20 traits of CX leaders is very interesting from my point of view. Mix of hard & soft skills.”
  • “The self-paced learning with a variety of activities helped me learn CX concepts quickly. The support from CXU was great. When I needed help, I got it quickly.”
  • “Content is relevant and closely related to the CCXP’s core competencies. I feel that I am ready for the CXS and the CCXP!”
  • “Your practice exams gave me a sense of what I knew and which areas I needed to study more.”
  • “The interactive review sessions are effective. They keep me on track and accountable for my learning. The real-life examples from the instructors are very beneficial. When I was falling behind, the gentle reminders and offers of help really kept me focused and motivated. I believe the customer experience is outstanding.”
  • “I have enjoyed working with my colleagues in creating a customer journey map for our company.”
  • “Interesting material in a self-paced format that is very convenient.”
  • “The online materials were easy for me to understand. The variety of materials–narratives, videos, activities, and articles helped keep me engaged.”
  • “The Zoom sessions in the CX 700 90 Days program were very helpful in understanding the materials and how to take tests. The very responsive after-hours assistance was most appreciated.”
  • “Easy to understand format. I learned a lot in a short period of time” 
  • “The interactive sessions complement the online materials. I appreciate both instructors sharing their experience and ideas.”
CX University

CX University

CX University | Developing Experience Makers

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