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FAQ Page 2017-06-02T09:29:17+00:00
How do I enroll in the certificate program? 2017-06-29T11:55:57+00:00

Enrolling in the certificate program requires the purchase of the Online Course Bundle for the applicable discipline of interest (Customer Experience or Patient Experience) on our Shopping Page

You will automatically be given the option to take the certification assessment when purchasing the Bundle of Online Courses.

How much does it cost to earn the certificate? 2017-06-29T11:54:39+00:00

The cost to earn the Customer Experience Specialist or the Patient Experience Specialist Certificate is included in the cost of the Bundle of Online Courses.

What are the requirements for earning the certificate? 2017-06-29T11:53:59+00:00
  1. You must complete the applicable Bundle of Online Courses.
  2. You must then score 80% or higher on the CX Specialist or PX Specialist Certification Exam, which you will have 2-hours to complete a 70-question, Online Multiple Choice Exam and score 80% or higher to earn the certificate.
  3. You have 52 weeks (1 year) from the date of purchase to complete the Online Courses and pass the certfication exam.
What is the difference between the CXS and PXS? 2017-06-29T11:53:18+00:00
  • CXS is Customer Experience Specialist and is for those who are seeking information and applied concepts in the Customer Experience discipline.
  • PXS is Patient Experience Specialist and is for those who are seeking information and applied concepts in the Patient Experience discipline.
Is certification right for me? 2017-06-29T11:52:28+00:00

Certification is imperative if you are currently part of a business or an organization whose purpose is serving customers or patients. Nearly all Fortune 500 companies, hospitals, and other organizations are in need of employees with customer or patient experience credentials.

Will I receive a tangible certificate upon completion? 2017-06-30T02:36:15+00:00

Yes, once you complete the Bundle of Online Courses and score 80% or higher on the CX or PX Specialist Exam, the Customer Experience Specialist or Patient Experience Specialist Certificate will be sent to you via email for you to save and print.

Additionally, you will receive a CXS or PXS badge as a png file to upload as your email signature or place on your social profiles or website.

How long will it take for me to earn the certificate? 2017-06-29T11:51:17+00:00
  • Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. Additionally, each Online Course provides a comprehensive amount of information in the form of lessons, videos, articles, and hands-on activities that you can study in a depth of your choosing.
  • You have access to the Bundle of Online courses for 52 weeks (or one year) and must complete the certification exam within the 52-week period following Online Course purchase
Do I need to attend any face-to-face trainings to earn the certificate? 2017-06-29T11:50:29+00:00

No, you are not required to attend any face-to-face trainings to earn the certificate.

Do I need to take an exam to earn the certificate? 2017-06-29T11:49:50+00:00

Yes, you will have to take a 2-hour timed exam containing 70-questions written as Multiple Choice options and score 80% or higher to earn the certificate.

How can I showcase my certification? 2017-06-29T11:49:12+00:00

Once you receive your CX or PX Specialist Certificate, you may showcase your CXS or PXS badge as your email signature or place on your social profiles or website by uploading the png file.

What are the official seals of the CXS and PXS? 2017-06-29T11:48:19+00:00

You can find the official seals for CXS and PXS on the official certificates:

Official Customer Experience Specialist SealOfficial Patient Experience Specialist Seal

Once you are awarded the certificate, you will also receive a CXS or PXS badge to upload and showcase in your email signature or on your social profiles or website.

Who can I contact if I have questions about the certification? 2017-06-29T11:45:54+00:00

If you have a question at any time related to CXS or PXS certification please contact the our help desk: info @ cxuniversity.com

What happens if I do not pass the certification exam? 2017-06-29T11:44:12+00:00

If you score below 80%, then you will not pass the exam and earn certification and have the option to retake the exam within a limited window of time.

Can I retake the certification exam? 2017-06-29T11:43:32+00:00

You may retake the exam two more times within 52 weeks (1 year)  following the purchase of the Bundled Courses at no charge to earn the certification.

What is an Online course? 2017-05-27T02:13:48+00:00

An Online course is a highly interactive course that is administered through the Internet. You will have comprehensive lessons focused on a specific Customer Experience topic along with videos, seminal articles, case studies, and hands-on activities (called Playbooks). You also have the chance to check your knowledge at the end of each lesson.

Once I pay for a course, will there be any other costs involved? 2016-11-12T13:32:15+00:00

No, your initial payment for the course covers all costs.

How long do I have access to my Online Course? 2017-02-25T14:41:23+00:00

If you purchase a single Online Course, then you are granted access for 8 consecutive weeks. If you purchase the 6-Course Bundle, you have access to the suite of 6 Online courses for 52 weeks (or one year).

How many hours should I plan to invest to complete a course? 2016-11-05T09:51:25+00:00

Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. Additionally, each Online course provides a comprehensive amount of information in the form of lessons, videos, articles, and hands-on activities. Some individuals choose to go into depth in each area, whereas other people review information they find most pertinent to them.

How many Online courses do I have to sign up for? 2016-11-05T09:51:31+00:00

Each course is available for individual purchase, but more than one course can be purchased at a time. Also, you can purchase the bundle of 6-Core Competency courses for a discounted price and receive the suite of Online courses.

What do I get upon completing the course? 2016-11-05T09:51:36+00:00

You are awarded a Certificate of Completion after you have successfully completed all the requirements.

Do I have to take courses in a particular sequence? 2016-11-05T09:51:41+00:00

There is no strict sequence of courses, although they are listed 501-506 starting from the foundational course to more in-depth topics. The 6-Core Competency courses are designed to give you a firm foundation in the Customer Experience discipline, so we encourage you to consider taking the full suite to build knowledge, gain confidence, and advance your career.

Will the courses help me to take the CCXP exam? 2016-11-05T09:51:48+00:00

Yes, these courses will help you become better prepared to take the CCXP exam because they cover the 6-Core Competencies of Customer Experience.

What benefits will I receive by taking CXU courses? 2016-11-05T09:51:54+00:00

There are many benefits from taking our courses:

  • You will acquire knowledge, abilities and skills to perform your job better.
  • You will be better prepared to influence CX initiatives and their outcomes in your organization.
  • You will gain confidence and make valuable contributions to your organization.
  • You will be on your way to becoming a certified Customer Experience professional.
What do I need to take your courses? 2017-06-02T09:29:26+00:00

Essentially, you need access to the Internet and an operable computer, laptop, tablet, or smart phone.

Do I have to physically attend classes? 2016-11-05T09:53:07+00:00

No, this is a web-enabled program that does not require you to physically attend any classes. You can complete the Online courses at your convenience from anywhere and at any time.

Do I need to obtain any materials on my own to take this course? 2016-11-05T09:52:06+00:00

No, CXU will provide you with reading materials, case studies and supporting videos.

What should I do if there are technical problems while I am in the program? 2017-06-02T09:29:26+00:00

In the event that users experience technical difficulties while in the CXU learning platform (through e360), please select your HELP tab from the top toolbar. Here you are able to create a help ticket by selecting the User Help Desk tab located in the left hand navigation panel. The HELP page also gives users access to an online and PDF version of the system manual as well as video tutorials for all tools and features. If users are unable to log in they may send an email to the LMS Coordinator.

What if I cannot hear or see the videos or am unable to download articles? 2017-06-02T09:29:26+00:00

If users are unable to view videos or download articles, a help ticket should be created within the HELP tab located in the top toolbar in the LMS platform.

What do I do if I forget my username or password? 2017-02-25T14:44:22+00:00

If a user forgets their username they may email our LMS Coordinator. If a password has been forgotten, users may select the Forgot Your Password? link located on the CXU log in page.

What kind of questions are a part of the Practice Tests created by CX University? 2016-11-05T09:52:25+00:00

The questions are designed to help you review and measure your CX knowledge in the 6-Core Content Areas of Customer Experience. The questions have been developed by CX University and are designed to help you review, measure, and learn about your understanding of the Customer Experience discipline. Some individuals use the CCXP Practice Tests as a review for the CCXP Certification exam. Please note that the CCXP exam is created by the CXPA and not CX University. Therefore, all of the CCXP Practice Test questions are wholly developed and delivered by CX University.

What is CCXP and CXPA? 2017-06-02T09:29:26+00:00

CXPA ART LogoCCXP stands for Certified Customer Experience Professional. It is a professional certification offered through the CXPA (Customer Experience Professionals Association). CX University is a proud Authorized Resource Training Provider (ART) of the CXPA.

Will accessing the Practice Tests help me pass the CCXP Certification exam? 2016-11-05T09:52:36+00:00

Yes. The questions in the CCXP Practice Tests will help you prepare to pass the CCXP exam. If you want additional preparation, CX University also offers Online Courses and Custom Workshops.

Can I view a free sample of the Practice Tests? 2017-02-25T14:38:03+00:00

Yes. CXU offers a 24-Question Preview. You must complete the registration for a CXU Test account. There is no charge to register for an account or access the options available to you. The results of the free sample Core Content Test will also be available immediately and sent to the email address provided.

How do I sign up and pay for Practice Test access? 2017-02-25T14:39:10+00:00

You can Register Now and go directly to the CXU Test access site. Creating an account is free; from there you will be directed to purchase the CX University Core Content Review for just $69 along with payment options, which includes all 6-Core Content areas, 12 tests in all. You may also choose a single content area (2 tests) for $29.
In addition, CCXP Practice Tests are FREE to all CXU students who have registered for Online Courses.

Can I register now and make a purchase later? 2016-11-05T09:53:35+00:00

Yes. Registering and creating an account for the CXU Testing options is free. You may register and return at any time to access the tests and make a purchase. With a CXU Test account, you can return to complete unfinished questions, browse previously completed questions, and more.

How many questions are in each Practice Test created by CX University? 2016-11-05T09:53:40+00:00

There are Two 50-Question Reviews for EACH Customer Experience Core Content Area for a grand total of 600 unique questions. Questions are randomly selected to avoid repeated questions. For the purchase of a single content area there is a total of 100 questions.

Is the Practice Test a timed test? 2016-11-05T09:53:44+00:00

No. You are NOT timed while you answer the questions. The CXU Test site offers uniquely developed and comprehensive CX questions in the form of multiple choice options. Please note, however, the time limit you have is 90 days of access to the CX University Core Content Review questions. You must answer the questions during that time period.

Can I stop answering questions in the middle of my Practice Test and resume it later? 2016-11-05T09:53:49+00:00

Yes, as long as it is during the 90-day time period. However, after the 90 days, you will no longer have the ability to answer any more questions. However, you do have unlimited access to review completed questions via your Personal CXU Test Account History.

What happens once I complete one of the Practice Tests created by CX University? 2016-11-05T09:53:55+00:00

You will receive immediate results showing all questions along with the correct answers. In addition, you will receive an email showing the percentage and number of questions answered correctly out of 50. You may then decide to register for CXU Online courses.

Can I go back and review the questions I missed? 2016-11-05T09:54:01+00:00

Yes. You simply sign in to your CXU Test Account and choose My CXU Account History. You will have unlimited access to ALL of the Content Review questions you answered correctly or incorrectly. This access allows you to review CX content at your convenience.

Will my Practice Test results be emailed to me? 2016-11-05T09:54:05+00:00

Yes. When you have finished answering the multiple choice questions, the results are mailed directly to the email address you used to register for the CXU Testing account. The emailed results will include the percentage and number of questions answered correctly out of 50 for each Core Content Area Review you complete.