CX University’s Board of Excellence

Meet the leaders in the Customer Experience discipline who have joined with CX University to help steer CXU in the direction of excellence in professional development and training. Each board member influences their sphere of higher education, corporate industry or consultancy. Collectively, the Board of Excellence specializes in strategic planning, management, leadership, and development.

Explore the Board of Excellence profiles below or find them on social media.

Board of Excellence Skills

Strategic Planning

Board of Excellence Members

Richard Anthony

Managing Director of The Anthony Group, Inc

Rick Anthony is managing director of THEANTHONYGROUPinc, a full service management consulting firm specializing in business advisory services, organization effectiveness and performance improvement. He has over 35 years of experience as a manager and counselor to senior management.

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Janet Beidron

CEO/Administrator at LifeCare Hospitals

Janet Biedron is the CEO/Administrator at LifeCare Hospitals in Chester County, PA. Previously, she was VP of Patient Experience Practice at CX University, where she was instrumental in the content development and design of CXU’s Online Courses in PX. She has also served as CEO to Kindred Hospitals of New Jersey- Rahway, Kindred Hospital of Sacramento ,and CEO of Vibra Hospital of Sacramento for over 12 years. She is a seasoned successful senior healthcare executive with over 40 years of experience in the industry.

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Brian Dennis

Author, Keynote Speaker, Consultant

Brian Dennis is an author, keynote speaker, consultant and is the former Vice President of Customer Experience for Kohl’s Department Stores.

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Galen Godbey, PhD

Visiting Professor of Management at Moravian College

A strategic thinker, master networker, and constituency builder, Dr. Galen Godbey’s over-arching professional mission is to help individuals and organizations prepare for the ‘fast boil’ world of the global creative economy. Godbey has developed the ability to create constituency for change, and to guide organizational re-design processes that encourage the culture shifts needed in virtually all fields.

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Ramona Hollie-Major, PhD

Director of Operations and Professional Development at National Institute for School Leadership

Ramona D. Hollie-Major is currently the Director of Operations and Professional Development for the National Institute for School Leadership in Washington, DC. Dr. Hollie-Major is a result-oriented leader, educator, speaker, and author. Whether challenged to launch change management initiatives, enhance community partnerships, or increase a business presence, she has consistently delivered strong results for organizations.

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Michael Krajsa

Marketing and Management Faculty at Penn State University

Michael J. Krajsa currently serves on the Marketing and Management faculty at Penn State University, Lehigh Valley and is a partner in HALCYON Strategic Marketing Consulting. Krajsa has a diverse background in management, marketing, business strategy, development, event planning, publishing, public affairs, government, and advertising.

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Scott McCallister

Vice President of Consulting at CX University

Scott McCallister is a senior executive who excels at strategic management. He combines creativity and objective analysis to define winning market positions, identify growth opportunities and develop integrated business strategies. Scott is a hands-on leader who establishes strong financial and operating discipline to redefine processes, measure progress and guide profitable delivery of products and services.

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Diane Magers

Interim-CEO at Customer Experience Professionals Association (CXPA)

Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders.  She believes that brands who win choose to focus on human and emotional elements of business.

Read more about Diane…