CX University’s Board of Excellence

Meet the leaders in the Customer Experience discipline who have joined with CX University to help steer CXU in the direction of excellence in professional development and training. Each board member influences their sphere of higher education, corporate industry or consultancy. Collectively, the Board of Excellence specializes in strategic planning, management, leadership, and development.

Explore the Board of Excellence profiles below or find them on social media.

Board of Excellence Skills

Strategic Planning

Board of Excellence Members

Richard Anthony

Managing Director of The Anthony Group, Inc

Rick Anthony is managing director of THEANTHONYGROUPinc, a full service management consulting firm specializing in business advisory services, organization effectiveness and performance improvement. He has over 35 years of experience as a manager and counselor to senior management.


Janet Beidron

Lead Patient Experience Initiatives at CX University

Janet Biedron was CEO of Kindred Hospitals of New Jersey- Rahway, Kindred Hospital of Sacramento and CEO of Vibra Hospital of Sacramento for over 12 years. She is a seasoned successful senior healthcare executive with over 40 years of experience in the industry.


Brian Dennis

Vice President of In-Store Customer Experience at Kohl’s

Brian Dennis is the Vice President of In-Store Customer Experience for Kohl’s Department Stores and is responsible for driving the consumer journey in their 1100+ locations. For more than 20 years, Brian has been a customer service thought innovator who has demonstrated proven excellence in his field.


Galen Godbey, PhD

Visiting Professor of Management at Moravian College

A strategic thinker, master networker, and constituency builder, Dr. Galen Godbey’s over-arching professional mission is to help individuals and organizations prepare for the ‘fast boil’ world of the global creative economy. Godbey has developed the ability to create constituency for change, and to guide organizational re-design processes that encourage the culture shifts needed in virtually all fields.


Ramona Hollie-Major, PhD

Director of Operations and Professional Development at National Institute for School Leadership

Ramona D. Hollie-Major is currently the Director of Operations and Professional Development for the National Institute for School Leadership in Washington, DC. Dr. Hollie-Major is a result-oriented leader, educator, speaker, and author. Whether challenged to launch change management initiatives, enhance community partnerships, or increase a business presence, she has consistently delivered strong results for organizations.


Michael Krajsa

Marketing and Management Faculty at Penn State University

Michael J. Krajsa currently serves on the Marketing and Management faculty at Penn State University, Lehigh Valley and is a partner in HALCYON Strategic Marketing Consulting. Krajsa has a diverse background in management, marketing, business strategy, development, event planning, publishing, public affairs, government, and advertising.


Scott McCallister

Entrepreneurial Executive at McCallister Consulting

Scott McCallister is a senior executive who excels at working with science and technology experts to build strong businesses. He combines creativity and objective analysis to define winning market positions, identify growth opportunities and develop integrated business strategies. Scott is a hands-on leader who establishes strong financial and operating discipline to define processes, measure progress and guide profitable delivery of products and services.


Diane Magers

Chairman of the Board at Customer Experience Professionals Association

Diane Magers has more than 20 years of building and growing CX focus. Diane’s demonstrated leadership abilities helps organizations design and execute strategies to drive customer obsession with targeted business results. Currently with AT&T’s Office of the Customer, she is building and executing programs to drive change in their culture, systematically embed CX, and strategically drive CX innovation.