Driving improvement is a relentless commitment.
Become a CXSTM or CCXP! Our programs prepare you for both!
CX University offers training in Customer Experience and proudly serves corporations and customers in over 60 countries.
We practice what we preach! We are also relentlessly restless! We are driven by a feeling that things are just not good enough.
We listen to our customers. We make changes because of their feedback. Some of these changes are significant – we have created new programs, added science-based interactive learning tools, provide easy and effortless access to learning, develop and deliver action learning workshops, and never cease to ask, “What can we do to improve?”
The results make us proud – our Net Promoter score (NPS)® is +78!
Then we ask them an open ended question, “Why?”
- “Content is relevant and guides reasonably towards the mastery of the CXPAs 6 Core Competencies. However more videos should be provided as opposed to reading research.”
- “Your practice exams gave me a sense of what areas I needed to study more.”
- “Lots of useful information. Appreciated the honest insights into the challenges of developing a program and examples of successful programs.”
- “Activities and videos were very helpful. The course is well designed and professional.”
- “Great course content, easy to use website and I enjoy the check in emails from the CX University team.”
In dire need of improvement to your NPS® score? We’ve helped many organizations improve their customer experiences through online course training and workshops. Our corporate certification in Customer Experience Specialist (CXS)™ has made an organizational impact. Take a look at our Corporate page or contact us below, and we’ll provide you with more information, starting with a 2020 NPS benchmarks overview by NICE Satmetrix.
