Crossword Puzzle: Customer Experience Strategy

Customer Experience Strategy 1

5
9
11
19
20
21
22
23
24
25
26
27
35
39
41
48
49
50
51
52
54
56
65
69
71
84
86
92
93
94
95
96
97
98
99
101
114
116
118
122
123
124
125
126
127
128
129
131
133
140
146
148
155
158
159
160
161
162
163
164
165
170
176
185
191

Across

  • 19-27 :The ___ are beginning to realize that the shift in power toward them is gaining momentum.
  • 48-52 :Customer experience strategy and corporate strategy both must align with ___ attributes.
  • 92-99 :Moments of truth influence a customer's decision to ___, stay, or leave.
  • 122-129 :Leaders believe companies become more efficient and effective as a result of fewer ___.
  • 158-165 :When there is a major gap between expectations and ___, brands are likely to fail.

Down

  • 5-65 :Lack of ___ interaction is a potential consequence of using self-service technology.
  • 9-129 :What group of people create value and is a key driver for growth?
  • 11-191 :The primary objective of a company is ___ and sustainability.
  • 118-163 :___ playing is suggested as a means of enacting collaborative scenarios to better understand the service encounter.
  • 125-185 :The most critical customer interactions are known as moments of ___.
2017-06-28T03:01:33+00:00