Nancy Porte, VP of Global Customer Experience at Verint

Nancy Porte CX University faculty leader

Nancy Porte is the Vice President of Global Customer Experience for Verint. She focuses on bringing the voice of the customer into the organization and develops strategies to increase customer satisfaction, loyalty and retention. She has experience in developing differentiated customer experience through cross-functional collaboration and employee engagement programs.
With a background in operations management, Nancy has implemented successful client services, support and retention strategies at several DC-area companies including Monster Government Solutions, Approva and CareerBuilder.
She is a Certified Customer Experience Professional (CCXP), teaches Voice of the Customer topics at the graduate level for Loyalty University and, as a customer experience thought leader, is a primary contributor to the Verint blog and a regular speaker at industry conferences.
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Read Nancy’s¬†articles from the CXU blog