Karl Sharicz 2017-06-02T09:29:17+00:00

Karl Sharicz, Founder and Principal at CX Partners

Karl Sharicz CX University faculty leader

Karl is Founder and Principal of CX Partners, a customer experience consulting organization that specializes in helping small and mid-sized companies grow strategically through intentional customer-centric actions and performance. He is a certified customer experience professional with over thirty years of skills and experiences gained within high-tech research and manufacturing B2B environments.
Karl is immersed in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.

During his tenure at Tyco Simplex Grinnell, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has also developed certification programs for professional service teams, and was a certified consultative sales trainer and coach.

Karl holds a Master’s degree in Education from Boston University, is currently aboard member of the Customer Experience Professionals Association (CXPA),serves on several key CXPA committees, and is also the Content Curator for the CXPA. He also previously served in professional leadership positions within the Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD). Karl publishes articles regularly, is a frequent presenter at conferences, and also runs a blog called The CX Chronicleat http://kesghr.blogspot.com.
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Read Karl’s¬†articles from the CXU blog