Diane Magers, CEO of Customer Experience Professionals Association

Diane Magers CX University faculty leader

Diane Magers has more than 20 years of building and growing CX focus. Diane’s demonstrated leadership abilities helps organizations design and execute strategies to drive customer obsession with targeted business results. Currently with AT&T’s Office of the Customer, she is building and executing programs to drive change in their culture, systematically embed CX, and strategically drive CX innovation.
In 2011, she founded Customer Experience Catalysts, a thought leadership and consultancy practice helping brands identify and optimize their opportunities to engage customers and associates. Clients include VMWare, Honeywell, Blue Cross & Blue Shield and Align Technologies. She developed and led Customer Engagement, Customer Strategy and Business Transformation projects at Sysco including designing and executing customer touch points including call center, sales interactions, website, and digital platforms for product and business services. She brings experience in tactical and strategic execution in customer experience and engagement, sales and marketing and customer care with complex organizations for measurable business results.
Diane Magers holds an M.S. in Clinical Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP), Net Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM) certified. Additional affiliations include CXPA (founding member), CXPA and CCXP Certification Board member and active volunteer for the Autism Society of American, Leukemia and Lymphoma Society and the American Heart Association.
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