CX Thought Leaders are our Experts Guiding CXU!

We’ve gathered the leaders in Customer Experience to help shape the learning and materials at CXU. Each thought leader contributes¬†his or her own valuable background in CX, accumulating the expertise that maintains the momentum of CXU initiatives. Explore our thought leader bios below to read more about their experience and skills.

Our CX Thought Leaders

Anne Cramer
Anne CramerCo-Founder of Suite CX
Brian Dennis
Brian DennisVP of In-Store CX at Kohl's Department Stores
Tabitha Dunn
Tabitha DunnVP Customer Experience at Concur
Annette Franz
Annette FranzVP Client Experience at Compellon
Diane Magers
Diane MagersCEO at Customer Experience Professionals Assoc.
Mark Marone
Mark MaroneConsultant at Marone Consulting
Joan Pepper
Joan PepperFounder at JG Pepper Consulting
Nancy Porte
Nancy PorteVP Global Customer Experience at Verint
Kim Proctor
Kim ProctorFounder and CEO of Customers that Click
Jim Rembach
Jim RembachAdvisor and Host at Fast Leader Show
Ricardo Saltz Gulko
Ricardo Saltz GulkoFounder at Eglobalis
Karl Sharicz
Karl ShariczFounder and Principal at CX Partners
Mike Wittenstein
Mike WittensteinFounder and Managing Partner at Storyminers