Crossword Puzzle: Patient Experience Strategy

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Crossword Puzzle: Patient Experience Strategy

Patient Experience Strategy 1

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Across

  • 1-7 :All patient experience statements are written from the point of view of the ___.
  • 9-16 :Consistent delivery of outstanding PX is most effectively achieved when the organization takes a ___approach.
  • 56-63 :When developing a PX Strategy, the biggest barrier to change is often short-term ___ and poor execution.
  • 117-126 :It is impossible to have outstanding PX without having outstanding employee___.
  • 154-159 :PX can most be enhanced by encouraging greater active patient participation in ___ and delivery .
  • 198-202 :___ is an emotional factor determined to be most important in determining the PX.

Down

  • 5-133 :The PX generated by ___ makes the patient feel that they come first.
  • 13-189 :Providing a good patient experience is important because it affects patient ___.
  • 24-120 :The most effective patient experience design works from the ___ in.
  • 106-202 :To change the ___ of staff and managers is an important reason to gather data from patients.
2017-06-29T05:29:17+00:00
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