Crossword Puzzle: Patient Experience Measurement and Analysis

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Crossword Puzzle: Patient Experience Measurement and Analysis

PX Measurement and Analysis 1

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Across

  • 39-48 :The connected world allows firms as well as health care organizations to compete based on ___.
  • 50-57 :There is often a disconnect between what ___ want and what hospital administrators focus on .
  • 82-92 :A patient calling to resolve billing issues is a patience experience that would be measured by ___ metrics.
  • 157-163 :___ is usually the most difficult to measure using metrics.
  • 191-198 :For years, healthcare organizations relied on patient satisfaction and ___ outcomes to measure quality of care.
  • 200-206 :Observations , case studies , and ___ are included as methods of descriptive research .

Down

  • 13-222 :Measuring patient experience can be accomplished using ___ and qualitative approaches.
  • 20-115 :A limitation of patient effort as a core metric is that it does not address ___ failure.
  • 29-200 :The Net Promoter Score is found by subtracting ___ from Promoters.
  • 140-254 :A focus on reducing patient effort and preventing a need for follow-up calls will increase patient ___.
2017-06-29T05:27:25+00:00
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