Crossword Puzzle: Patient Experience Design Patient Experience Design, Innovation and VOC 1 3 4 5 6 7 8 9 10 11 12 31 42 45 49 50 51 52 53 54 55 56 57 60 61 62 63 64 65 66 69 75 80 83 88 94 99 101 102 103 104 105 106 107 108 113 115 116 117 118 119 121 126 132 137 140 143 144 145 146 147 148 151 156 159 164 170 178 183 189 Across 3-12 :In-depth ___ is one method used to create patient journey maps.49-57 :___ intelligence is viewed as the new yardstick by which people in organizations are judged for excellence in performance.60-66 :Design thinking focuses on needs of the user or ___.101-108 :The first step in patient journey mapping is to identify patient ___.115-119 :Patients who are emotionally connected to a hospital or other health care organization will more readily become ___.143-148 :No matter what you sell or which industry you operate in, such as health care, each customer is ___. Down 12-183 :___ is an example of experience prototyping which can take about one day to complete.42-156 :Caregivers and staff see the patient journey from their function, department and ___ point.45-178 :A human-centered design process must begin with ___ to understand patients needs and motivations.56-189 :___ provides inherent satisfaction from the activity (job task) itself. CX University 2017-07-14T06:40:21+00:00 Related Posts Crossword Puzzle: Customer Experience VOC and Insight August 15th, 2017 | 0 Comments Crossword Puzzle: Customer Experience Metrics and ROI August 8th, 2017 | 0 Comments Crossword Puzzle: Customer Experience Design and Innovation July 13th, 2017 | 0 Comments Crossword Puzzle: Patient Experience Strategy July 11th, 2017 | 0 Comments Crossword Puzzle: Customer Experience Organizational Adoption July 6th, 2017 | 0 Comments