Crossword Puzzle: Patient Experience Design

Patient Experience Design, Innovation and VOC 1

Name: CEW 2019: Solution-driven events Africa
Start: 2019-07-11T08:00:00+02:00
End: 2019-07-11T17:00:00+02:00
Location: Johannesburg, South Africa

101

102

103

104

105

106

107

108

113

115

116

117

118

119

121

126

132

137

140

143

144

145

146

147

148

151

156

159

164

170

178

183

189

Across

3-12 :In-depth ___ is one method used to create patient journey maps.
49-57 :___ intelligence is viewed as the new yardstick by which people in organizations are judged for excellence in performance.
60-66 :Design thinking focuses on needs of the user or ___.
101-108 :The first step in patient journey mapping is to identify patient ___.
115-119 :Patients who are emotionally connected to a hospital or other health care organization will more readily become ___.
143-148 :No matter what you sell or which industry you operate in, such as health care, each customer is ___.

Down

12-183 :___ is an example of experience prototyping which can take about one day to complete.
42-156 :Caregivers and staff see the patient journey from their function, department and ___ point.
45-178 :A human-centered design process must begin with ___ to understand patients needs and motivations.
56-189 :___ provides inherent satisfaction from the activity (job task) itself.