Crossword Puzzle: Patient Experience Design

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Crossword Puzzle: Patient Experience Design

Patient Experience Design, Innovation and VOC 1

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Across

  • 3-12 :In-depth ___ is one method used to create patient journey maps.
  • 49-57 :___ intelligence is viewed as the new yardstick by which people in organizations are judged for excellence in performance.
  • 60-66 :Design thinking focuses on needs of the user or ___.
  • 101-108 :The first step in patient journey mapping is to identify patient ___.
  • 115-119 :Patients who are emotionally connected to a hospital or other health care organization will more readily become ___.
  • 143-148 :No matter what you sell or which industry you operate in, such as health care, each customer is ___.

Down

  • 12-183 :___ is an example of experience prototyping which can take about one day to complete.
  • 42-156 :Caregivers and staff see the patient journey from their function, department and ___ point.
  • 45-178 :A human-centered design process must begin with ___ to understand patients needs and motivations.
  • 56-189 :___ provides inherent satisfaction from the activity (job task) itself.
2017-07-14T06:40:21+00:00
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