Crossword Puzzle: Patient Experience Design

Patient Experience Design, Innovation and VOC 1

Name: CEW 2019: Solution-driven events Africa
Start: 2019-07-11T08:00:00+02:00
End: 2019-07-11T17:00:00+02:00
Location: Johannesburg, South Africa

101

102

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108

113

115

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118

119

121

126

132

137

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143

144

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148

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156

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164

170

178

183

189

Across

3-12 :In-depth ___ is one method used to create patient journey maps.
49-57 :___ intelligence is viewed as the new yardstick by which people in organizations are judged for excellence in performance.
60-66 :Design thinking focuses on needs of the user or ___.
101-108 :The first step in patient journey mapping is to identify patient ___.
115-119 :Patients who are emotionally connected to a hospital or other health care organization will more readily become ___.
143-148 :No matter what you sell or which industry you operate in, such as health care, each customer is ___.

Down

12-183 :___ is an example of experience prototyping which can take about one day to complete.
42-156 :Caregivers and staff see the patient journey from their function, department and ___ point.
45-178 :A human-centered design process must begin with ___ to understand patients needs and motivations.
56-189 :___ provides inherent satisfaction from the activity (job task) itself.

2017-07-14T06:40:21+00:00