Crossword Puzzle: Customer Experience VOC and Insight

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Crossword Puzzle: Customer Experience VOC and Insight

VOC, Customer Insight & Understanding 1

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Across

  • 15-19 :The way a customer ___ will dictate how they will behave and whether they remain a customer.
  • 83-89 :Open ___ fields for company reviews usually leads to increased, unstructured, and non-specific feedback.
  • 126-132 :The primary building blocks of voice of the customer programs are ___.
  • 210-221 :The type of research that involves observing customer behavior mostly in their natural setting.

Down

  • 16-149 :A voice of the ___ program can be used for employees to submit ideas for improving customer experience.
  • 40-230 :___ is defined as the degree to which a research instrument or survey produces consistent results.
  • 66-180 :An ___ map is a tool used to garner deep insights about how your customers think, feel, hear, and do.
  • 80-232 :Call representatives, retail staff, service technicians, and account managers are best known as ___ employees.
  • 83-216 :The Voice of the ___ Program is a channel for acquiring business insight about customers and what is important to them.
  • 126-240 :The ___ center is usually the first to establish a "Customer Insights" team.
2017-07-14T06:40:58+00:00
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