Crossword Puzzle: Customer Experience Organizational Adoption

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Crossword Puzzle: Customer Experience Organizational Adoption

Organization Adoption & Accountability 1

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Across

  • 17-27 :"Tactile performance" is the physical qualities of a customer ___.
  • 49-59 :Emotive ___ is the intangible, subjective ways in which customers are treated.
  • 97-107 :___ is the process of generating more opportunities to increase sales.
  • 129-138 :When the customer's issue is resolved on the initial phone call it is called first call ___.
  • 167-174 :Promoters, ___, and detractors are measures of the "Net Promoter Score".
  • 193-198 :Diversity , inclusion , ethical souring , and workplace safety all relate to corporate ___ responsibility .

Down

  • 10-170 :Call center, Internet, and retail operation are examples of customer ___.
  • 78-174 :Customer experience ___ One of the best ways to get employees’ attention linked to variable compensation.
  • 130-242 :Customer experience is non-existent in the absence of ___ experience.
  • 165-229 :Identifying clear and measurable ___ is the first step in managing risks and partnerships in an organization .
2017-06-29T05:04:16+00:00
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