Crossword Puzzle: Customer Experience Metrics and ROI

Home|CXU Crossword Puzzle|Crossword Puzzle: Customer Experience Metrics and ROI

Crossword Puzzle: Customer Experience Metrics and ROI

Metrics, Measurement and ROI 1

1
2
3
4
5
6
7
8
9
10
11
18
22
31
37
38
39
40
42
51
58
61
62
63
71
72
73
74
75
76
77
78
79
82
91
98
102
105
106
107
108
109
110
111
112
113
118
131
138
151
152
153
154
155
169
170
171
191
211

Across

  • 1-11 :___ research is related to the what, when, where and who of customer experience.
  • 37-40 :Customer loyalty is an example of a "___ metric".
  • 61-63 :___ = Net Profit divided by Investment x 100.
  • 71-79 :Measuring ___ engagement is actually measuring enjoying or not enjoying an interaction.
  • 105-113 :Typical business cases usually rely on ___ metrics for Cost Benefit Analysis.
  • 151-155 :Meeting customer ___ may be considered the bedrock of effective customer experience.
  • 169-171 :Many companies are most challenged by linking and integrating ___ (abbreviation) to business outcomes.

Down

  • 2-102 :Customer ___ is essentially focused on promoting ease of use, simplicity and effortless interaction with customer touchpoints.
  • 11-211 :Choosing the customer ___ to measure is the first step when creating a customer experience measurement framework.
  • 18-138 :___ metrics is becoming the widely accepted best practice for quantifying the customer experience.
2017-07-14T06:40:37+00:00
content_locker

Subscribe to Play the Puzzle!

Please subscribe to access our exclusive crossword puzzles.
PLAY NOW!
0 Shares
Tweet
Share
Share
+1