Crossword Puzzle: Customer Experience Metrics and ROI Metrics, Measurement and ROI 1 1 2 3 4 5 6 7 8 9 10 11 18 22 31 37 38 39 40 42 51 58 61 62 63 71 72 73 74 75 76 77 78 79 82 91 98 102 105 106 107 108 109 110 111 112 113 118 131 138 151 152 153 154 155 169 170 171 191 211 Across 1-11 :___ research is related to the what, when, where and who of customer experience.37-40 :Customer loyalty is an example of a "___ metric".61-63 :___ = Net Profit divided by Investment x 100.71-79 :Measuring ___ engagement is actually measuring enjoying or not enjoying an interaction.105-113 :Typical business cases usually rely on ___ metrics for Cost Benefit Analysis.151-155 :Meeting customer ___ may be considered the bedrock of effective customer experience.169-171 :Many companies are most challenged by linking and integrating ___ (abbreviation) to business outcomes. Down 2-102 :Customer ___ is essentially focused on promoting ease of use, simplicity and effortless interaction with customer touchpoints.11-211 :Choosing the customer ___ to measure is the first step when creating a customer experience measurement framework.18-138 :___ metrics is becoming the widely accepted best practice for quantifying the customer experience. CX University 2017-07-14T06:40:37+00:00 Related Posts Crossword Puzzle: Customer Experience VOC and Insight August 15th, 2017 | 0 Comments Crossword Puzzle: Patient Experience Design August 1st, 2017 | 0 Comments Crossword Puzzle: Customer Experience Design and Innovation July 13th, 2017 | 0 Comments Crossword Puzzle: Patient Experience Strategy July 11th, 2017 | 0 Comments Crossword Puzzle: Customer Experience Organizational Adoption July 6th, 2017 | 0 Comments