Crossword Puzzle: Customer Experience Design and Innovation

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Crossword Puzzle: Customer Experience Design and Innovation

Experience Design & Improvement 1

5
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167

Across

  • 16-24 :An observation technique called ___ may be used when photographing a consumer within a space over 2-3 days.
  • 61-67 :Developing an ___-in perspective is a recommendation for undertaking a customer journey-mapping effort.
  • 85-90 :Per terms of the customer engagement model , it can be defined as " worth the customer's time spent in doing it " .
  • 106-114 :Rich narratives describing attitudes, goals, ___, preferences, and pet peeves is an example of a design persona.
  • 141-147 :A website is an example of a ___ touchpoint.

Down

  • 5-125 :Excellent products must have a ___ and an emotional appeal to users for it to be considered well designed.
  • 44-134 :Customer ___ maps are used to look at very specific customer-company interactions.
  • 52-157 :The first step in customer journey mapping is to identify customer ___.
  • 71-146 :Understanding ___ and what they want is at the heart of great service design.
  • 92-167 :___ teams conceptualize the look and feel of a journey and shape its user interfaces.
2017-06-29T05:06:27+00:00
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