Crossword Puzzle: Customer Experience Culture

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Crossword Puzzle: Customer Experience Culture

Customer Centric Culture 1

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Across

  • 1-12 :A company-organized party & a lively debate among employees are examples of ___ moments.
  • 70-76 :The three components of engagement levels are intellect, behavior, and ___.
  • 75-82 :Customer complaints, comments, and surveys are examples of customer ___ systems.
  • 104-111 :Randomized ___ is a survey technique that minimizes respondent fatigue.
  • 175-184 :___ best defines the bond between customers and employees.

Down

  • 1-153 :A ___ program is the pairing of seasoned employees with new hires as an informal learning process.
  • 4-137 :___ customers are the behind-the-scene employees who rely on service representatives.
  • 15-205 :Giving employees prizes is an example of a "___ scheme."
  • 66-199 :The ___ should be central to the framework of company reorganization.
  • 88-126 :The ___ is a measurement of customer loyalty used to benchmark company health.
2017-06-29T05:02:08+00:00
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