CRM Academy of Asia
Customer Focused Solutions
The Employers' Association
Come learn with us at CX University!
Who we are at CXU and what we do:
Customer Experience (or CX for short) is everything you do for your customers, everything your business procedures do to them, and how it makes them feel. The more positive experiences you can create for your customers (both on and off-line), the more likely they’ll become brand ambassadors.
CX University was founded in 2015 and offers online training and professional development for people who want to learn the knowledge and skills to build positive customer experiences. CXU also offers college credits (through partnership with our higher education institution) and certification as a Customer Experience Specialist (CXS)™.
Learning at CXU is done completely online and at your own pace. We know your time is valuable as a professional, so our courses are independent study and mobile compatible. No assignment deadlines or meet up times, you are the owner of your learning.
CRMA Asia (CRMAA) and CX University have partnered together to provide Online Courses and professional certification for CRMAA members. Now Customer Relationship Management professionals can learn the specialized skills and techniques of Customer Experience (CX).
CX University is a training and professional development organization endorsed by the Customer Experience Professionals Association (CXPA) and CRMAA. The Online Courses are developed based on the 6 principles of CXPA, the international organization for customer experience professionals and can be used as preparation for certification as a Customer Experience Specialist (CXS)™ or a Certified Customer Experience Professional (CCXP).
Not sure where to begin?
Try the CXQuotient: Your knowledge assessment tool.
- Measure what you know about Customer Experience
- Review terms and concepts to brush up on your CX knowledge
- Learn more about CX Strategy and implementation
Online Course Descriptions
Our courses are designed to provide you with the most comprehensive Customer Experience materials while at the same time delivered to you in the most convenient modality. Our virtual learning centers are where you delve into the CX material through online lessons, videos, key CX articles, and learn-as- you-go activities. Each Online Course covers the essential knowledge and skills you need to master your discipline.
Click on the course images below to learn more.
Subscribe to your Online Course Package
Earn Your Experience Specialist Certification
Exhibit your mastery and skill of the discipline. Earn your Customer Experience Specialist (CXS)™ Certificate through CX University.
Your certificate is sent to you electronically so you can print and display. You’ll also receive the official badge as a png file so you can promote your success in your email signature and on your social accounts!
How to Earn your Customer Experience Specialist (CXS)™ Certificate:
Select your subscription package and plan for Online Courses
Complete the 6 Online Courses and prepare for the certification exam
Pass the certification exam (offered through CXU’s online testing portal) with a score of 80% or higher