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Here’s a Notion Retailers Must Adopt
Experience Design Metrics and ROI VOC and Customer Insights

Here’s a Notion Retailers Must Adopt

ByMike Wittenstein Posted onSeptember 8, 2016September 6, 2020 Updated onSeptember 6, 2020
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During the second week of January each year, The Jacob…

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Why Good Relationships Matter to VOC Program Success
Organizational Adoption of CX VOC and Customer Insights

Why Good Relationships Matter to VOC Program Success

ByTony Bodoh Posted onSeptember 7, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the fourth of a series of…

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When Your Genius is not Enough for VOC Program Success
Metrics and ROI VOC and Customer Insights

When Your Genius is not Enough for VOC Program Success

ByTony Bodoh Posted onSeptember 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the third of a series of six…

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Why ROI Goals are Essential to your VOC Program
VOC and Customer Insights

Why ROI Goals are Essential to your VOC Program

ByTony Bodoh Posted onAugust 31, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the second of a series of six…

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Why you shouldn’t be surprised your VOC program is failing
VOC and Customer Insights

Why you shouldn’t be surprised your VOC program is failing

ByTony Bodoh Posted onAugust 29, 2016September 6, 2020 Updated onSeptember 6, 2020
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Author’s Note: This is the first in a series of…

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[fusion_accordion][fusion_toggle title="Our Company Mission"]Our mission is to inspire and instill confidence through education and practice.[/fusion_toggle] [fusion_toggle title="Our Mission For You"] >Build your knowledge in the CX discipline >Learn skills to perform your work better >Advance your career through education >Influence business performance[/fusion_toggle] [fusion_toggle title="Our Mission For Your Company"] >Increase talent >Improve business performance >Provide deep insights >Achieve innovative change[/fusion_toggle] [/fusion_accordion]

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[fusion_testimonials] [fusion_testimonial name="Scott Burns" company="Senior Director, Reliant"]I think it’s really good and one of the better online learning courses I’ve seen.[/fusion_testimonial] [fusion_testimonial name="Jeff Hursey" company="Cisco Systems, USA"]I received the knowledge in the six core competencies needed to pass the CCXP exam. [/fusion_testimonial] [fusion_testimonial name="Cynthia Tang" company="Sunway Pyramid, Malaysia"]I can immediately apply the skills I learned leading me to make real changes for my company.[/fusion_testimonial] [fusion_testimonial name="Luciana Panza" company="Gerente Operaciones y Procesos eCommerce Frávega, Buenos Aires, Argentina"]I just wanted to let you know what a pleasure it was to hear you today. Your presentation was inspiring and clear, with good examples I will certainly not forget.[/fusion_testimonial] [fusion_testimonial name="Ghulam Ali" company="Epic Consulting, Dubai"]The CXU Team has done an amazing service by putting together a robust and highly challenging question database that prepared me well for the CCXP exam. The CXU CCXP mock tests really do give one a genuine flavor of the nuances and fine shades of meanings of words that one sees in the CCXP test itself. The team is also highly receptive on customer feedback and take action on it with a closed-loop feedback mechanism thus exhibiting customer centric practices themselves![/fusion_testimonial] [/fusion_testimonials]

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