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The Discount Revenge Cycle and How to be a Better Communicator
CX Strategy Experience Design

The Discount Revenge Cycle and How to be a Better Communicator

ByKarl Sharicz Posted onSeptember 6, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customer Experience encompasses a multitude of sub-disciplines and covers substantial…

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Back to Basics – On Empathy
Customer Centricity Experience Design

Back to Basics – On Empathy

ByMike Wittenstein Posted onSeptember 1, 2016September 6, 2020 Updated onSeptember 6, 2020
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If you’re an experience designer (or want to become one),…

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Price Matters in Customer Experiences
CX Strategy Experience Design

Price Matters in Customer Experiences

ByMohamed Latib Posted onJuly 5, 2016September 6, 2020 Updated onSeptember 6, 2020
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There is a chorus of voices across the business landscape…

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Experience Design Principles and Human Senses
CX Strategy Experience Design

Experience Design Principles and Human Senses

ByMohamed Latib Posted onMarch 9, 2016September 6, 2020 Updated onSeptember 6, 2020
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With the increasing focus on customer experience as a competitive…

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Has your CX Strategy tapped the Blue Ocean?
CX Strategy Experience Design

Has your CX Strategy tapped the Blue Ocean?

ByMohamed Latib Posted onMarch 8, 2016September 6, 2020 Updated onSeptember 6, 2020
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Customers are central to the success of a company. Period….

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