Applied Customer Journey Mapping
Become a Customer Journey Mapping Specialist (CJMS)™
Enhance your career with this comprehensive course
5.0 (639)
Trusted by CX Experts
$2,395.00
$1,197.50
SKU: ACJM012326
Why Take the Applied Customer Journey Mapping?
Transform your organization with our Applied Customer Journey Mapping online course. Develop mastery in journey mapping methodology and gain free access to the JourneyTrack™ platform. This comprehensive course includes six online modules, expert coaching, and virtual meet-ups to help you create impactful customer experiences and become a certified Customer Journey Mapping Specialist (CJMS)™.
- Customer journey mapping is an essential methodology to build your organization’s customer-centricity. Journey maps serve as guides to help you anticipate your customers’ needs, deliver excellent experiences, and promote collaboration across silos.
- Customer journey maps yield deep insights into which touchpoints matter the most to your customers. With all of your stakeholders focusing on the customer experience, you can move closer to delivering on your brand promise.
- Visualizing the Customer Experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own customers’ challenges.
What You’ll Learn
- Six online courses packed with practical playbooks, seminal articles, and expert videos
- Free access to JourneyTrack™, a comprehensive customer journey mapping platform, to help you create, manage, and iterate on your journey maps.
- Six post-review virtual meet-up classes to ensure continuous learning and feedback.
- Guidance and coaching from CX experts to support your journey mapping journey.
- Build and deliver your own map, tailored to your organization’s specific needs.
Who Should Enroll?
This course is ideal for:
- CX professionals looking to gain a formal credential and advance in their careers.
- Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
- Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
- Consultants & strategists seeking a deeper understanding of customer behavior.
Why Earn the (CJMS)™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Take the next step in your career and become a certified CX leader. Sign up now and gain access to the Applied Customer Journey Mapping for a 6-month period.
Applied Customer Journey Mapping
Become a Customer Journey Mapping Specialist (CJMS)™
5.0 (639)
Trusted by CX Experts
$2,395.00
$1,197.50
SKU: ACJM012326
Why Take the Applied Customer Journey Mapping?
Transform your organization with our Applied Customer Journey Mapping online course. Develop mastery in journey mapping methodology and gain free access to the JourneyTrack™ platform. This comprehensive course includes six online modules, expert coaching, and virtual meet-ups to help you create impactful customer experiences and become a certified Customer Journey Mapping Specialist (CJMS)™.
- Customer journey mapping is an essential methodology to build your organization’s customer-centricity. Journey maps serve as guides to help you anticipate your customers’ needs, deliver excellent experiences, and promote collaboration across silos.
- Customer journey maps yield deep insights into which touchpoints matter the most to your customers. With all of your stakeholders focusing on the customer experience, you can move closer to delivering on your brand promise.
- Visualizing the Customer Experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own customers’ challenges.
What You’ll Learn
- Six online courses packed with practical playbooks, seminal articles, and expert videos
- Free access to JourneyTrack™, a comprehensive customer journey mapping platform, to help you create, manage, and iterate on your journey maps.
- Six post-review virtual meet-up classes to ensure continuous learning and feedback.
- Guidance and coaching from CX experts to support your journey mapping journey.
- Build and deliver your own map, tailored to your organization’s specific needs.
Who Should Enroll?
This course is ideal for:
- CX professionals looking to gain a formal credential and advance in their careers.
- Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
- Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
- Consultants & strategists seeking a deeper understanding of customer behavior.
Why Earn the (CJMS)™ Certification?
This course is ideal for:
- 📈 Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
- 🏆 Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
- 💡 Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
- 📊 Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.
- Invest in Your Future – Enroll Today!
Take the next step in your career and become a certified CX leader. Sign up now and gain access to the Applied Customer Journey Mapping for a 6-month period.
+92 Net Promoter Score
(639 customer reviews)
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
Become a Customer Journey Mapping Specialist (CJMS)™
Applied Customer Journey Mapping
By integrating theoretical knowledge with practical tools like JourneyTrack,
- By integrating theoretical knowledge with practical tools like JourneyTrack,
- Enhance your career with this comprehensive course.
- You’ll be equipped to drive customer-centric innovation within your organization.
Now partnered with JourneyTrack™
CX University partnership with JourneyTrack ensures the latest innovations in enhancing customer journey mapping
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia
"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe
"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia
"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe
Trusted By
Developing
Experience makers
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
- Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
- Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
- Global Reach: Building a vibrant community of CX professionals worldwide - 30K learners in over 115 countries trained.
- Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, and LaunchNotes.
Your Success in CX
is Our Passion
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
- Build deep CX expertise
- Master real-world application
- Accelerate your career
- Drive business success
FAQs
Everything you need to know
Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.
You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.
Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.
Yes, our course is fully accessible on any device with an internet connection: mobile, tablet, desktop, etc.
(CXS)TM certification?
The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.
The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.
The CXSTM carries no additional cost and does not have to be renewed.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
Support is available at any time by contacting our Chief Learning Officer.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also, offer group discounts for five or more seats. Contact our Director of Sales Experience.